Program Director - Mail Services - Remote

Lensa; Dallas (TX); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company is seeking a Program Director for Mail Services to manage projects and teams, ensuring operational excellence in mail and shipping services. This role involves analyzing processes, leading staff, and developing strategies to enhance customer experience. The ideal candidate will have a Bachelor's degree and extensive experience in logistics and mail operations, with strong leadership and communication skills. The position is remote with a travel requirement of up to 50%.

Qualifications

• 4+ years in Mail/Shipping/Logistics and warehouse management.
• Experience in staffing, training, coaching, and performance management.

Responsibilities

• Manage teams delivering a portfolio of projects and programs.
• Evaluate scope of work to determine staffing needs for daily operations.
• Oversee end-to-end cross-functional projects, develop program charters.

Skills

Leadership

Communication

Organizational Skills

Problem Solving

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Program Director - Mail Services - Remote

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Program Director - Mail Services - Remote

Job ID: 218995

Posted: 12-May-2025

Service line: GWS Segment

Role type: Full-time

Areas of Interest: Facilities Management

Locations: Charlotte, NC; Cleveland, OH; Dallas, TX; Miami, FL; Phoenix, AZ; Portland, OR; Salt Lake City, UT; Tampa, FL

About The Role

As a CBRE Program Director, you will manage teams responsible for delivering a portfolio of projects and programs. As the Subject Matter Expert (SME) in Mail, Document Services, Shipping & Receiving, your expertise is crucial for creating and executing operational strategic programs and delivering a superior customer experience. You will analyze, evaluate, create, and implement operational plans to provide industry-leading services to our clients.

What You’ll Do

• Evaluate scope of work to determine staffing needs for daily operations
• Create presentation materials outlining methodology and industry knowledge applied in staffing and operational models
• Utilize cross-functional roles to deliver cost-effective staffing and resource solutions
• Provide insights on compliance and regulatory requirements related to mail, shipping, and receiving, including postal regulations, IATA/DOT, security screening (CBRNE), and safety standards (HAZMAT, PPE)
• Assess current processes and identify improvements
• Offer guidance on best practices and industry standards in mail and shipping operations
• Assist account teams with troubleshooting and implementing operational solutions
• Supervise staff, monitor training, conduct performance evaluations, and assist in recruiting during transitions
• Oversee team activities, establish work schedules, assign tasks, cross-train staff, and set deadlines
• Track budgets and explain variances
• Record operational and financial data for reporting
• Serve as a point of contact for clients and escalate staffing or delivery issues
• Support resource allocation and project management, including regular status meetings
• Train staff and develop processes to support client needs
• Report project and program statuses to senior management
• Oversee end-to-end cross-functional projects, develop program charters, and ensure schedules are maintained
• Manage relationships with vendors and internal teams to meet deadlines
• Leverage knowledge of multiple disciplines and business drivers to improve performance
• Lead by example, model CBRE RISE values, and negotiate with external partners
• Identify and resolve complex operational and organizational problems
• Innovate existing methods and standards within the job discipline
• Ask questions and analyze root causes to improve operations
• Travel up to 50%, including some weekends

What You’ll Need

• Bachelor's Degree preferred, with 4+ years of relevant experience, or 6+ years combined education and experience
• 4+ years in Mail/Shipping/Logistics and warehouse management
• 4+ years in HazMat, IATA, DOT regulations, with certifications preferred (must obtain IATA/DOT certifications within 120 days)
• Experience with material handling equipment (forklifts, pallet jacks, carts, dollies) and knowledge of safety and regulatory requirements
• Experience in staffing, training, coaching, and performance management
• Ability to articulate complex concepts clearly to all organizational levels
• Strong communication and documentation skills
• Leadership skills to set and achieve targets across departments
• In-depth knowledge of Microsoft Office Suite
• Excellent organizational skills and an inquisitive mindset
• Authorized to work in the U.S. without visa sponsorship

Additional Information

Equal Employment Opportunity: CBRE is committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, or other protected categories.

Candidate Accommodations: CBRE provides reasonable accommodations for individuals with disabilities during the application and recruitment process. Contact [e-mail] or call [phone] (U.S.) / [phone] (Canada).

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting