Program Director - Mail Services - Remote

Lensa; Phoenix (AZ); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Program Director for Mail Services to manage teams and deliver operational excellence. The role requires expertise in Mail, Document Services, and Logistics, with responsibilities including project management, compliance, and staffing. Candidates should possess strong communication skills and a Bachelor's degree, along with relevant experience in logistics and safety regulations.

Qualifications

• 4+ years in Mail/Shipping/Logistics and warehouse management.
• Operational knowledge of material handling equipment and safety regulations.

Responsibilities

• Manage teams responsible for delivering a portfolio of projects and programs.
• Ensure compliance with postal regulations, shipping requirements, and safety standards.
• Supervise staff, oversee training, and conduct performance evaluations.

Skills

Communication

Organizational

Problem Solving

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Program Director - Mail Services - Remote

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Program Director - Mail Services - Remote

Job ID: 218995

Posted: 12-May-2025

Service line: GWS Segment

Role type: Full-time

Areas of Interest: Facilities Management

Locations: Charlotte - NC, Cleveland - OH, Dallas - TX, Miami - FL, Phoenix - AZ, Portland - OR, Salt Lake City - UT, Tampa - FL

About The Role

As a CBRE Program Director, you will manage teams responsible for delivering a portfolio of projects and programs. You will be the Subject Matter Expert (SME) in Mail, Document Services, Shipping & Receiving, and related areas. Your expertise will be critical for creating and executing operational strategic programs and delivering a superior customer experience. You will analyze, evaluate, create, and implement operational plans to provide industry-leading services to our clients.

What You’ll Do

• Evaluate scope of work to determine staffing needs for daily operations.
• Create presentation materials outlining methodology and industry knowledge applied to staffing and operational models.
• Utilize cross-functional roles to deliver cost-effective staffing and resource solutions.
• Ensure compliance with postal regulations, shipping requirements (IATA/DOT), security screening (CBRNE), and safety standards (HAZMAT, PPE).
• Assess current processes to identify improvement areas.
• Provide guidance on best practices and industry standards for mail and shipping operations.
• Assist account teams with troubleshooting and implementing operational solutions.
• Supervise staff, oversee training, conduct performance evaluations, and manage hiring during transitions.
• Manage budgets, track financials, and explain variances.
• Serve as a primary contact for clients and escalate staffing or delivery issues.
• Coordinate resource allocation and project reviews.
• Train staff and develop processes to support client needs.
• Report project status to senior management.
• Oversee end-to-end programs, develop project charters, and ensure schedules are met.
• Manage relationships with internal teams, vendors, and external partners.
• Apply knowledge across disciplines to improve performance.
• Lead by example, negotiate with external partners, and solve complex operational problems.
• Travel up to 50%, including some weekends.

What You’ll Need

• Bachelor's Degree preferred with 4+ years of relevant experience; or 6+ years of combined education and experience.
• 4+ years in Mail/Shipping/Logistics and warehouse management.
• 4+ years experience with HazMat, IATA, DOT regulations; certifications preferred but must be obtained within 120 days.
• Operational knowledge of material handling equipment and safety regulations.
• Experience in staffing, training, coaching, and performance management.
• Ability to communicate complex concepts clearly to all organizational levels.
• Proficiency in Microsoft Office suite.
• Excellent organizational and inquisitive mindset.
• Authorized to work in the U.S. without sponsorship.

CBRE is committed to equal employment opportunity and provides accommodations for applicants with disabilities.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting