Program Director, Human Services & Growth

PRK Williams Building Group; Parker, Northern (CO, KY); Hybrid; USD 80,000 - 85,000; Full time

Job summary

To The Rescue in Parker, CO is seeking an Assistant Director to provide leadership for the Human Services team and build services that improve clients’ lives. This role ensures day-to-day operations align with business goals and growth through high-quality services.

The Assistant Director supports the Day Program Manager and Supported Employment staff, provides leadership, guidance on regulatory changes, and encourages community involvement and interaction with partners.

Qualifications

• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Have knowledge of auditing and monitoring procedures.
• Have working knowledge of applicable laws and regulations affecting Colorado.
• Have working knowledge of privacy laws and regulations.
• Must possess strong leadership skills.
• Proficient with Google and the ability to learn computer programs.
• Must have excellent communication skills and the ability to communicate effectively with staff and provide instruction and direction to employees on maintaining compliance with policies, rules and procedures for scheduling and timekeeping.
• Ability to respond well under pressure.
• Supported Employment Certification(s) preferred
• Crisis Prevention Institute (CPI) Certification preferred
• Must have a bachelor’s degree in human services, social work or related field and/or four or more years of related experience.

Responsibilities

• Adhere to and uphold To The Rescue's values and policies.
• Develop and maintain relationships with referral agencies, various funding sources, and case management agencies. Respond to RFPs for new business in all applicable areas; attend Provider Fairs; handle all inquiries, intakes, meet and greets; ensure appropriate authorizations are in place prior to service provision.
• Responsible for Day Program Goals to include annual revenue goals; Supported Employment Goals to include Non Revenue Goals, Cost Containment Goals, Member attrition goals, Employee Engagement and Attrition goals, and Safety Goals.
• Identify and facilitate acquisition of community resources that may benefit program participants, including available grants and alternative funding sources.
• Monitor and control expenses and ensure efficiency in services, including billable hours and client funding
• Identify safety concerns and implement good safety practices; ensure all employees and contractors receive initial and ongoing training in CPI concepts.
• Always represent To The Rescue in a positive and professional manner to all clients, coworkers, families and the public
• Function effectively as a member of the Colorado Leadership Team by developing goals and objectives to maximize the independence, growth, and quality of life for our members
• Prepare written and verbal reports as necessary to document and track the success of programs
• Support the execution of the business plan through collaboration with key internal stakeholders to support the growth and development of the organization.
• In conjunction with the Agency Director, review and align policies, procedures, and processes for the departments to which oversight is provided
• Ensure staff training and development is timely and complete.
• Provide program oversight functions related to required daily documentation.
• Support employee development, evaluations, coaching, and counseling in a timely manner.
• Ensure prompt and effective communication takes place between supervisors and employees.
• Spearhead employee retention and facilitate employee acquisition.
• Review weekly schedules to ensure adherence to approved member hours, as well as ensuring employee scheduled hours reflect appropriate employee status within the organization.
• Support compliance of medication administration regulations
• Review and approve all member incident reports and provide feedback for mitigation and action plans.
• Review incident reports for trends and collaborate with teams to improve supports to members served.
• Act as the risk management liaison providing timely feedback and mitigation.
• Demonstrate ethical and professional behavior that reflects the mission and goals of To The Rescue.
• Provide support to talent acquisition to ensure staffing levels are adequate.
• Perform other duties as assigned.

Skills

Leadership

Communication

Problem solving

Attention to detail

Google Suite

Time management

Under pressure

Education

Bachelor's degree in human services / related field

4+ years related experience

Job description

To The Rescue in Parker, CO is seeking an Assistant Director to provide leadership for the Human Services team and build services that improve clients’ lives. This role ensures day-to-day operations align with business goals and growth through high-quality services.

The Assistant Director supports the Day Program Manager and Supported Employment staff, provides leadership, guidance on regulatory changes, and encourages community involvement and interaction with partners.