Medical Respite Supervisor, FOH, Northampton

Clinical & Support Options; Northampton (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and dental insurance

Generous paid time off

403(b) retirement savings plan

Free CEUs and ongoing professional dev

Group-rate supplemental insurance

Job summary

Clinical and Support Options, Inc. (CSO) is seeking a Medical Respite Supervisor for the FOH Medical Respite program in Northampton, MA.

This role provides operational supervision, leadership, staff development, and program policy implementation with a focus on harm reduction and low barrier services. The supervisor will oversee recruitment, training, budgeting, and collaboration with community partners to ensure quality care and effective case management for individuals experiencing

Qualifications

• Bachelor's Degree with two years' experience working with mentally ill individuals or two years' supervised internship or field placement experience at a human service agency preferred
• High school diploma with a minimum of five years' relevant experience may be substituted; minimum six months relevant supervisory or residential experience
• Demonstrated knowledge of homeless issues
• Knowledge of de-escalation (conflict resolution) methods, communication and maintaining appropriate boundaries
• Knowledge of community and social agencies for the homeless
• Valid driver's license and reliable transportation

Responsibilities

• Oversee staff including recruitment, interviewing, hiring, orientation, work assignments, training and supervision in accordance with agency policy
• Participate in referral review and decision-making in compliance with Mass Health Provider Regulations
• Comply with all CSO billing expectations
• Support documentation compliance with regulatory and reporting requirements
• Oversee crisis intervention and resolution of grievances, conflicts or emergencies
• Coordinate goals and objectives following Mass Health Regulatory expectations and CSO strategic direction
• Ensure ongoing program quality and improvements through the agency's Quality Improvement process
• Ensure efficient day-to-day operation of Medical Respite
• Maintain a positive, healthy, and safe work environment

Skills

Bilingual

Communication

De-escalation

Boundaries

Education

Bachelor's degree

High school diploma + 5 years experience

Job description

Medical Respite Supervisor, FOH, Northampton

CSO is looking for a Supervisor for our Medical Respite program.

This program is a 10-bed Medical Respite, located centrally to the CSO service area in Northampton, MA. Medical Respite team members will support guests in healing, and ultimately transitioning to appropriate housing.

This position will provide operational supervision to the Friends of the Homeless (FOH) Medical Respite program. This includes leadership and support for staff and guests at FOH Medical Respite. Oversight includes hiring and training, resource planning, service coordination, administration, program policy implementation with a focus on harm reduction and low barrier services; represent CSO to the public and professional communities, and serves as an advocate for individuals experiencing homelessness at the local and state level.

As a Medical Respite Supervisor:

You Will:

• Oversee staff including recruitment, interviewing, hiring, orientation, work assignments, training, & in collaboration with the Director - supervision, and performance management in accordance with agency policy. Provide direction to staff, support adequate ongoing program supervision.
• Participate in referral review and decision-making in compliance with Mass Health Provider Regulations.
• Comply with all CSO billing expectations.
• Support documentation compliance in accordance with all regulatory & reporting requirements.
• Oversee crisis intervention, the resolution of guest/participant grievances, conflicts and/or emergencies.
• Support an operational plan which incorporates goals and objectives that follow Mass Health Regulatory expectations and work towards the overall strategic direction of Medical Respite & programs impacting those experiencing homelessness and medical recovery.
• Ensure ongoing program and service quality and improvement through participation in the agency's Quality Improvement process; work with program teams & leadership to recommend or revise policies and procedures as needed.
• Ensure the efficient and effective day-to-day operation of Medical Respite.
• Ensure a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations.
• Establish good working relationships and collaborative arrangements with community groups, funders, politicians, regulatory agencies, and other organizations to help achieve the goals of the organization and address equitable housing access &the issues of homeless services.
• Participate in the Three County Continuum of Care Coordinated Entry process and ensure case management staff participation.
• Participate in the agency's management team meetings; conduct regular staff meetings.
• Coordinate ongoing staff development and training opportunities.
• Participate in regular budget meetings; contract writing, negotiation, and implementation.

Your Background:

• Bachelor's Degree with two years' experience working with mentally ill individuals or two years' supervised internship or field placement experience at a human service agency preferred
• High school diploma with a minimum of five years' relevant experience may be substituted; minimum six months relevant supervisory or residential experience
• Demonstrated knowledge of homeless issues
• Knowledge of de-escalation (conflict resolution) methods, communication and maintaining appropriate boundaries
• Knowledge of community and social agencies for the homeless
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Group-rate supplemental insurance options
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care - Motivational Interviewing - Mindfulness Skills - and more