ESP Second Shift Supervisor, Pittsfield

Clinical & Support Options; Gardner (MA); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

403(b) retirement plan

CEUs & in-house training

Group-rate insurance options

Flexible, supportive work environment

Job summary

Clinical & Support Options, Inc. in Pittsfield, MA seeks a Second Shift Supervisor for the Respite Emergency Services Program (ESP). You will lead counseling staff, coordinate care with management, and perform regular counselor duties to support clients’ treatment goals.

The role requires a Bachelor's degree and either relevant experience or equivalent supervised internship; bilingual candidates are encouraged. Competitive benefits and starting salary are offered.

Qualifications

• Bachelor's degree required or equivalent.
• Two years’ experience with mentally ill individuals preferred.
• High school diploma with five years' experience may be substituted.

Responsibilities

• Mentor new employees during orientation and serve as role model.
• Coordinate food purchasing, menu planning, and shopping lists under director supervision.
• Review and file observation check sheets and MABHA entries daily; report discrepancies.
• Establish 1:1 therapeutic relationships and provide client support and safety.
• Assist clients with activities of daily living and medication responsibilities per treatment plans.
• Participate in Respite Treatment Team and attend staff meetings; rotate shifts as needed.

Skills

Mentorship

Leadership

Care coordination

Team coordination

Education

Bachelor's degree

High school diploma with 5 years experience

Two years’ experience with mentally ill individuals

Job description

CSO is looking for a Second Shift Supervisor for our Respite Emergency Services Program (ESP) in Pittsfield.

This position will provide leadership and coordination functions for the counseling staff in collaboration with the management team. You will also fulfill regular counselor duties including care and treatment of clients utilizing program.

Starting Salary: $43,000-$48,000/year.

You Will:

• Provide mentorship for new employees in orientation, serving as a role model for other program staff
• Coordinate food purchasing and menu planning including assistance with shopping lists, purchase and delivery, and organization/storage of food supplies under supervision of director; coordinate with nursing staff and Director regarding general and specific nutritional needs of the residents
• Review and filing of observation check sheets, building check sheets and MABHA entries daily. Report discrepancies to manager
• Establish a 1:1 therapeutic relationship with each program client, providing support and safety for clients utilizing the program.
• Assist clients with activities of daily living, including self-care, cooking, recreation, and medication responsibilities according to individual treatment plans
• Function as an active member of the Respite Treatment Team, on a day-to day basis, in the therapeutic setting including attending staff meetings; rotating shifts, as needed; charting and reporting on daily records; maintaining knowledge of patient’s treatment plan.
• Monitor respite clients, including hourly bed checks and documentation, and provide closer observation as needed
• Share observations, interactions, and knowledge to develop 24-hour care plans
• Attend change of shift meetings and provide shift report on client activities and mental status

Your Background:

• Bachelor's Degree
• Two years' experience working with mentally ill individuals (preferred) or two years of supervised internship or field placement experience at a human service agency
• High school diploma with a minimum of five years' experience may be substituted
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Group-rate supplemental insurance options
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care - Motivational Interviewing - Mindfulness Skills - and more