Program Director, Emergency+Urgentcare

Med Center Health; Bowling Green (KY); On-site; USD 140,000 - 200,000; Full time

Job summary

Med Center Health seeks a Program Director to provide strategic and operational leadership for its Combined Emergency and Urgent Care Facility. The role oversees day-to-day operations, drives clinical and financial performance, and builds strong relationships with hospital partners and leadership teams.

The ideal candidate has extensive healthcare leadership experience, a track record in multi-site operations, and strong communication skills.

Qualifications

• 7+ years of experience in the healthcare sector.
• 3+ years in healthcare management; multi-site experience preferred.
• RN license preferred.
• Aligns with core values and servant leadership.
• Strong verbal and written communication and relationship skills.
• Ability to work across multiple organizations and manage priorities.

Responsibilities

• Provide strategic and operational leadership for ER/Urgent Care facilities.
• Oversee day-to-day operations, drive performance and efficiency.
• Lead and develop facility leadership and front office teams.
• Collaborate with RVP of Operations, Medical Director, hospital partners and stakeholders.

Skills

Strategic leadership

Operational leadership

Team leadership

Communication

Relationship management

Healthcare operations

Reimbursement knowledge

Multi-project management

Education

RN license preferred

Job description

Combined Emergency and Urgent Care Facility

Full Time

Day Shift

The Program Director provides strategic and operational leadership for assigned ER/Urgent Care facilities, with responsibility for overall site performance, team leadership, and partner relationships. This role oversees day-to-day operations, drives operational and financial performance, and identifies opportunities to improve efficiency, patient experience, and business results. The Program Director leads and develops facility leadership and front office teams while working closely with the RVP of Operations, Medical Director, hospital partners, and other key stakeholders to ensure operational goals are achieved and high standards of service are maintained.

Minimum Qualifications

• Minimum of 7 years’ experience within the healthcare sector.
• Minimum of 3 years' experience in healthcare management required; experience with multi-site
  management is preferred.
• RN license preferred.
• Alignment with our core values and ability to lead through servant leadership.
• Strong, clear, and precise verbal and written communication skills.
• Strong communication & relationship management skills.
• Ability to work collaboratively across multiple organizations.
• Solid understanding of Healthcare Operations.
• Solid understanding of hospital based reimbursement including the interplay of documentation, coding,
  billing and collections.
• Highly motivated individual with demonstrated initiative, independence, and curiosity.
• Self-driven, with an ability to work well under pressure and respond to shifting priorities.
• Ability to manage multiple projects simultaneously.