Program Director, Community-Based Supports

Assurance Care & Support Services Inc; New Jersey; On-site; USD 120,000 - 160,000; Full time

Job summary

Assurance Care & Support Services Inc. is seeking a Program Director to lead the New Jersey CBS program, ensuring person-centered, high-quality supports aligned with NJ DDD regulations and agency standards.

The role focuses on overall leadership, administration, and quality management, including staff supervision, regulatory compliance, and collaboration with interdisciplinary teams to promote positive outcomes and organizational growth.

Responsibilities

• Provide leadership and oversight for the daily operations of the DDD Community-Based Supports (CBS) program.
• Ensure compliance with New Jersey DDD, Medicaid, HIPAA, and agency policies and procedures.
• Supervise, mentor, and evaluate supervisors, Direct Support Professionals (DSPs), and administrative staff.
• Lead recruitment, onboarding, training, and staff retention initiatives.
• Ensure staffing levels meet participant needs and program requirements.
• Review and monitor Individualized Service Plans (ISPs) to ensure services are delivered as authorized.
• Collaborate with Support Coordinators, families, guardians, behavioral specialists, nurses, and other members of the interdisciplinary team.
• Oversee incident reporting, investigations, corrective actions, and required follow-up in accordance with DDD regulations.
• Monitor documentation, progress notes, EVV records, and service delivery to ensure accuracy, completeness, and compliance.
• Develop and implement quality assurance and continuous quality improvement initiatives.
• Participate in state licensing reviews, accreditation surveys, audits, and regulatory inspections.
• Prepare operational reports, performance metrics, and compliance documentation for executive leadership.
• Manage departmental budgets, productivity, and resource allocation.
• Resolve client, family, and employee concerns in a timely and professional manner.
• Develop, implement, and update agency policies, procedures, and best practices.
• Foster a positive, person-centered culture that promotes dignity, independence, community inclusion, and high-quality services for individuals receiving supports.
• Participate in on-call management and provide operational support during emergencies or critical incidents as needed.

Job description

Assurance Care & Support Services Inc. is seeking a Program Director to lead the New Jersey CBS program, ensuring person-centered, high-quality supports aligned with NJ DDD regulations and agency standards.

The role focuses on overall leadership, administration, and quality management, including staff supervision, regulatory compliance, and collaboration with interdisciplinary teams to promote positive outcomes and organizational growth.