Digital & Platform Services Operations Business Manager, Managing Director

Testing Site - JPMC; New York (NY); On-site; USD 200,000 - 350,000; Full time

Job summary

Testing Site - JPMC is seeking a Managing Director Business Manager for F&BM to shape strategy across Digital & Platform Services Operations. You will turn data into direction, elevate transparency, and guide execution alongside executive stakeholders.

You will oversee performance reporting, forecasting, capacity modeling, governance, and executive-ready analysis to align senior leaders, strengthen controls, and drive transformation that improves outcomes for clients and the firm.

Qualifications

• Advanced degree (MBA or equivalent) in Business, Finance, Economics, or related field preferred; bachelor’s degree required.
• Experience leading large, global teams and cross-functional initiatives at the executive level.
• Exceptional executive communication and presentation skills.
• Strong strategic thinking and data-driven decision-making.
• Proven ability to manage multiple priorities in fast-paced environments.
• Ability to build relationships with internal and external stakeholders with integrity.

Responsibilities

• Serve as strategic advisor to Operations and F&BM leadership, defining strategy, performance targets, and long-range trends with executive-ready presentations and engagement
• Oversee monthly and quarterly business and financial reporting packages, ensuring clear, transparent insights for senior stakeholders and governance forums
• Coordinate deliverables across business management, finance, operations, and product teams to support priorities and transformation initiatives firmwide
• Lead analysis of large-scale datasets; translate insights into actionable recommendations and executive narratives to inform operations strategy and outcomes
• Set and govern budgeting, forecasting, and headcount planning in partnership with senior leaders, aligning investment to strategic goals and operational excellence
• Drive capacity modeling and activity-based costing to enable accurate allocations and optimize client and product profitability across functions
• Strengthen financial controls, data integrity, and governance to support timely decisions and meet regulatory expectations

Skills

Executive leadership

Executive communication

Strategic thinking

Stakeholder management

Prioritization

People leadership

Budgeting & forecasting

Capacity modeling

Education

MBA or equivalent

Bachelor's degree

Job description

Join a senior leadership team shaping the future of our Digital & Platform Services Operations. You will turn data into direction, elevate transparency, and guide strategic execution alongside executive stakeholders

As the Managing Director Business Manager for F&BM, you will set the agenda and deliver results through clear strategy, disciplined execution, and rigorous financial management across Digital & Platform Services Operations. You will oversee performance reporting, forecasting, capacity modeling, and governance, providing executive-ready analysis and recommendations. Your leadership will align senior stakeholders, strengthen controls, and drive transformation that improves outcomes for clients and the firm

Job Responsibilities

• Serve as a strategic advisor to Operations and F&BM leadership, defining strategy, performance targets, and long-range trends with executive-ready presentations and engagement
• Oversee monthly and quarterly business and financial reporting packages, ensuring clear, transparent insights for senior stakeholders and governance forums
• Coordinate deliverables across business management, finance, operations, and product teams to support priorities and transformation initiatives firmwide
• Lead analysis of large-scale datasets; translate insights into actionable recommendations and executive narratives to inform operations strategy and outcomes
• Set and govern budgeting, forecasting, and headcount planning in partnership with senior leaders, aligning investment to strategic goals and operational excellence
• Drive capacity modeling and activity-based costing to enable accurate allocations and optimize client and product profitability across functions
• Strengthen financial controls, data integrity, and governance to support timely decisions and meet regulatory expectations

Required Qualifications, Capabilities, and Skills

• Advanced degree (MBA or equivalent) in Business, Finance, Economics, or related field preferred; bachelor’s degree required
• Extensive experience leading large, diverse, global teams and cross-functional initiatives at the executive level in business management, operations, or consulting
• Exceptional executive communication and presentation skills with a track record of influencing senior stakeholders and driving transformation outcomes
• Strong strategic thinking, data-driven decision-making, and organizational skills; adept at prioritization and managing complex, fast-paced environments
• Demonstrated ability to build and sustain strong relationships across internal and external stakeholders at all levels; high integrity and accountability
• Proven experience with budgeting, forecasting, and headcount planning; familiarity with capacity modeling and cost allocation concepts a plus
• People leadership experience with focus on coaching, development, and building high-performing cultures at scale

Preferred Qualifications, Capabilities, and Skills

• Background in digital platforms or financial services operations, with knowledge of operational metrics, risk, and cost drivers
• Expertise in executive storytelling and data visualization; comfort producing executive-ready materials and recommendations
• Experience establishing governance forums and operating mechanisms for performance management and transformation programs
• Familiarity with activity-based costing systems and client profitability frameworks in complex organizations