Program Director

Akomahmc; Toledo, Northern (OH, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Akoma in Toledo, OH is seeking an experienced Program Manager to lead weekly meetings, set priorities, and align services with client plans. You will oversee supervision staff, review ISPs, and drive performance through structured reporting and issue resolution.

The ideal candidate has strong leadership, excellent communication, and a proven ability to manage multiple deadlines while safeguarding confidential information. This role supports growth and system improvements within our care programs.

Qualifications

• Strong leadership, organizational, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to lead meetings and coordinate multiple team members.
• Strong attention to detail and follow-through.
• Ability to work independently with limited supervision.
• Ability to analyze information and recommend practical solutions.
• Ability to maintain confidential information.
• Ability to manage multiple deadlines and priorities simultaneously.
• Professional judgment when handling sensitive client and employee matters.

Responsibilities

• Lead weekly meetings with supervisors and administrative staff.
• Establish weekly goals, priorities, assignments, and deadlines for the team.
• Collect and review weekly reports from supervisors and administrative personnel.
• Track outstanding tasks and follow up to ensure assignments are completed.
• Review staff and supervisor performance based on assigned responsibilities and measurable outcomes.
• Identify recurring operational problems and recommend practical solutions to executive management.
• Review ISPs on a rotating basis, ensuring services align with each individual's documented needs and goals.
• Select designated client programs each week for deeper administrative review.
• Coordinate with supervisors to identify staffing, documentation, scheduling, communication, and service-delivery concerns.
• Coordinate with administrative personnel to address identified deficiencies.
• Research community activities and resources benefiting individuals served.
• Coordinate with staff to implement approved client activities and programs.
• Maintain an organized system for tracking issues from identification through resolution.
• Prepare meeting agendas and document action items.
• Conduct follow-up meetings when performance or operational concerns arise.
• Provide executive management with a comprehensive weekly program report.
• Escalate significant client, staffing, safety, compliance, or operational concerns promptly.
• Assist management with developing and improving internal systems, policies, workflows, and program procedures.
• Support company growth initiatives and help develop replicable systems as Akoma expands.
• Perform other program-management and administrative duties as assigned.

Skills

Leadership

Communication

Meeting leadership

Time management

Problem solving

Confidentiality

Independent work

Analytical thinking

Judgment

Education

Bachelor's degree in Business Administration, Healthcare Administration, Social Services, Human Services, Management, or a related field

Job description

• Conduct and lead weekly meetings with supervisors and relevant administrative staff
• Establish clear weekly goals, priorities, assignments, and deadlines for the team
• Collect and review weekly reports from supervisors and administrative personnel
• Track outstanding tasks and follow up to ensure assignments are completed
• Review staff and supervisor performance based on assigned responsibilities and measurable outcomes
• Identify recurring operational problems and recommend practical solutions to executive management
• Review Individual Service Plans (ISPs) on a rotating basis, ensuring services align with each individual's documented needs, goals, preferences, and authorized services
• Select designated client programs each week for deeper administrative review
• Work with supervisors to identify staffing, documentation, scheduling, communication, and service-delivery concerns
• Coordinate with administrative personnel to address identified deficiencies
• Research community activities, recreational opportunities, skill-development programs, and other resources that may benefit individuals served
• Coordinate with staff to implement approved client activities and programs
• Maintain an organized system for tracking issues from identification through resolution
• Prepare meeting agendas and document action items
• Conduct follow-up meetings with supervisors when performance or operational concerns arise
• Provide executive management with a comprehensive weekly program report
• Escalate significant client, staffing, safety, compliance, or operational concerns promptly
• Assist management with developing and improving internal systems, policies, workflows, and program procedures
• Support company growth initiatives and help develop replicable systems as Akoma expands
• Perform other program-management and administrative duties as assigned

Weekly Expectations:

• Beginning of week: Review previous action items, establish priorities, and communicate weekly goals
• During the week: Monitor assignments, communicate with supervisors, review selected client programs/ISPs, research solutions and opportunities, resolve or escape identified problems
• Weekly team meeting: Lead the supervisory/program meeting, discuss client and staff concerns, assign corrective actions, establish deadlines, document responsibilities
• End of week: Collect departmental/supervisor reports, evaluate completion of assigned responsibilities, identify outstanding matters, prepare an executive summary for ownership

Required Qualifications:

• Strong leadership, organizational, and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to lead meetings and coordinate multiple team members
• Strong attention to detail and follow-through
• Ability to work independently with limited supervision
• Ability to analyze information and recommend practical solutions
• Ability to maintain confidential information
• Ability to manage multiple deadlines and priorities simultaneously
• Professional judgment when handling sensitive client and employee matters

Preferred Qualifications:

• Bachelor's degree in Business Administration, Healthcare Administration, Social Services, Human Services, Management, or a related field
• Previous experience in healthcare, home care, developmental disabilities, residential services, human services, or program management
• Previous supervisory or management experience
• Familiarity with ISPs, person-centered services, documentation requirements, and developmental-disability services
• Experience managing remote teams or coordinating employees across multiple locations