Program Manager RHS- LaPorte County

Paladin; Michigan City (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

Paladin in Indiana is seeking a Program Manager to oversee residential services for individuals with disabilities. You will ensure high-quality support across medical, financial, social, and emotional areas while guiding direct support professionals.

Responsibilities include staff development, coordinating case management, maintaining regulatory compliance, and on-call coverage as needed; strong communication and leadership are essential; on-site presence required.

Qualifications

• Strong supervisory experience in a residential setting for persons with disabilities.
• Bachelor’s degree in rehabilitation, social service or humanities preferred.
• Proven leadership and interpersonal abilities with staff development focus.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Maintains a positive and enthusiastic attitude and works effectively with staff and the public.
• Leads staff development and coordinates case management to ensure client needs are met.
• Develops on-call strategies with supervisors and respite manager.
• Monitors performance, staffing levels, and compliance with policies.

Skills

Communication skills

Leadership

Staff development

Problem solving

Time management

Education

Bachelor’s Degree in rehabilitation or related field

Tools

Basic computer skills

Job description

Overview

POSITION PURPOSE: The program manager is responsible for ensuring that participants’ needs are met to the highest standard in medical, financial, social, and emotional areas. The program manager is also responsible for the overall personnel management of quality Direct Support Professionals and support staff who are committed to carrying out Paladin’s mission.

Responsibilities

• Maintains a positive and enthusiastic attitude.
• Works harmoniously and effectively with staff and the public.
• Arrives to work on time.
• Keeps work space clean and organized.
• Stays awake and alert while on work time.
• Works a flexible schedule including evenings and weekends as assigned.
• Works the full hours per week for the position.
• Effectively works under stressful situations with problem customers.

Essential Functions

• Maintains a positive and enthusiastic attitude.
• Ensures service operations, processes and staff practices promote maximum participation of the individuals receiving services.
• Leads the development of staff in relation to identifying and understanding client needs.
• Promotes a culture of continuous improvement among staff by establishing quality systems and processes that are established and adhered to properly.
• Be available on an on-call basis as appropriate; will work with other residential supervisors, case managers and respite manager to develop on-call strategies.
• Monitor key performance indicators and business plan objectives.
• Manages the forecasting, establishment and maintenance of appropriate staffing structures and levels to meet service delivery requirements.
• Promotes the work of Paladin and the needs of persons with disabilities through attendance at various community events, and develops appropriate networks within the wider community.
• Supervises assigned staff positions, enforces agency policies and procedures, and conducts performance evaluations.
• Attends necessary meetings, in-services, and professional development activities.
• Responsible for making sure that all required program staff and volunteer training is completed based on all applicable standards, guidelines and agency requirements by approved trainers.
• Coordinates and communicates services with appropriate agency staff, external agency. Works closely with assigned Program Managers to insure proper service delivery.
• Follows all agency policies and procedures regarding the use and release of confidential information and confidential protected health information.
• Complies with Paladin human resource and fiscal policies, Employee Handbook, county, state and federal laws and regulations as they relate to Paladin, Inc.
• Shall perform any other job related function as assigned.

Case Management

• Ensures the atmosphere is therapeutic, provides optimal growth for individuals, and preserves individuals’ dignity and self-worth.
• Schedule, lead, and participate in interdisciplinary team meetings, while assuring continuity between services.
• Ensure timely reporting is completed for internal/external reportable incidents.
• Ensures timely and thorough communication in regard to participants care with interdisciplinary team.
• Maintains up to date records and reports and general case management procedures in compliance with funding sources, CARF, and agency requirements.
• Develops and implements individualized program plans (ISP’s) with each consumer assigned a case load.
• Communicates directly with families, guardians, case managers/service coordinators in a manner that encourages the continued growth and happiness of participants.
• Promotes a positive, cooperative relationship with day programs or other support services.
• Assures proper implementation of participants’ plan including but not limited to dietary, high risk, behavioral, etc.
• Monitors participants’ financials by regularly checking participants’ cash on hand, bank statements, and coordinates individuals spend down as appropriate.
• Works closely with eligibility specialist to ensure ongoing benefits are maintained including but not limited to Medicaid, Social Security, etc.
• Verbally report, investigate, complete written reports and follow up on all aspects of individual abuse, neglect, exploitation cases with prescribed time frames.

Personnel Management

• Know and assure implementation of all organization policies and procedures.
• Ensure accessibility to staff as needed to provide guidance and instruction.
• Ensure employees are adequately trained on an as-needed basis in all areas of program implementation including but not limited to client-specific, financials, medication administration, program-specific, etc.
• Complete disciplinary action and termination actions of program staff in consultation with supervisor and Human Resources Department.
• Provide thorough, complete, and timely on-site orientation to new employees.
• Provide coaching and development of all employees.
• Monitor staff development and conditions of employment (including agency-wide trainings and various compliance items).
• Monitor and audit employee time reports in accordance with payroll deadlines. Authorize overtime and mileage expense for employees within assigned budgets. Approve time cards while assuring accuracy of pay and benefit category.
• Develop and implement core schedules for employees according to the needs of individuals and requirements of the program. If unable to find adequate staff to fill a shift, program manager may need to perform direct support professional responsibilities.

Overall

• Ensure timely completion of job duties.
• Effectively contributes to problem solving and developing new processes and procedures in response to changing customer service expectations and system-wide goals.
• Effectively communicates to staff and customers verbally and in writing.
• Effectively contributes to the work and success of the team.
• Report, acknowledge, and resolve complaints from outside contacts.

Technology

• Effectively uses the following equipment: laptops, desktops, or other computer equipment; printer, copier, fax, scanner, etc.; mobile devices; external storage devices.
• Effectively learns and uses integrated library software, Microsoft Office Suite, Google Apps for Work, open source office software, and Active Directory.
• Effectively uses the internet and learns and uses email.
• Effectively learns and uses social media and apps as appropriate.

Physical

• Regularly required to use hands to handle or feel objects, tools, or controls; reach with hands and arms; talk or hear; smell. Occasionally sit, stand, walk, climb, balance, stoop, kneel, crouch, or crawl. May occasionally life and/or move up to 50 pounds. Vision requirements include close, distance, color, peripheral, depth perception, and the ability to focus. Must respond to fire alarms, warning sirens, and phone system messages in a calm, rational manner to ensure safety of others.
• May be exposed to room temperature changes.
• May be exposed to low to moderate noise levels.

Qualifications

• Knowledge and Skills: Strong communication skills (both written and oral); ability to independently organize time and duties; ability to synthesize data in client records to develop and implement habilitation plans and work adjustment training techniques.
• Communication Skills: Ability to communicate effectively and persuasively (verbally and in writing) with a wide range of stakeholders.
• Tools and Equipment: Basic computer skills.
• Cognitive Requirements: Ability to analyze data, program-related issues and needs to facilitate planning and staff and program development; ability to work with a variety of individuals and agencies to coordinate services; work with minimal supervision; handle multiple tasks; work as a team member; patience and diplomacy; ability to handle stress; ability to train staff.

Educational and Experience Requirements

• Direct supervisory experience within a residential setting for persons with disabilities required.
• Bachelor’s Degree in rehabilitation, social service or humanities preferred.
• Ability to intervene in crisis situations, to work cooperatively and effectively with staff and others in a team situation.
• Ability to collect, analyze and present information regarding programming; to make decisions relating to services provided to consumers.
• Ability to mediate concerns and problems with providers, clients, caregivers and staff to resolve programming problems.

Additional Information

• Required to change work and/or personal schedules to meet time requirements of position.
• Responsible for the safety of all staff and clients under supervision.
• May be asked to serve on various agency committees.