Operations Manager

Akomahmc; Toledo (OH); Vor Ort; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

Akomahmc in Toledo, Ohio, is looking for an Operations Manager to oversee daily operations and ensure exceptional client care. This role involves managing staff, ensuring compliance with regulations, and driving business growth.

Your leadership will bridge connections between clients, caregivers, and community stakeholders. The ideal candidate has a degree in Healthcare Administration and 3–5 years of relevant management experience.

Qualifikationen

• 3–5+ years of management or leadership experience in home care or healthcare.
• Experience in staff supervision and operations management.
• Knowledge of healthcare regulations.

Aufgaben

• Oversee daily operations to ensure client care and compliance.
• Monitor service delivery and staff performance.
• Manage client acquisition and community partnerships.

Kenntnisse

Leadership

Communication

Problem-solving

Organizational skills

Strategic thinking

Ausbildung

Bachelor's degree in Healthcare Administration

Equivalent leadership experience in healthcare

Tools

Healthcare management systems

Jobbeschreibung

The Operations Manager is responsible for overseeing the daily operations of Akoma Homecare

and Rehabilitation Services to ensure exceptional client care, regulatory compliance, staff

performance, business growth, and operational efficiency. This role serves as a key leader

within the organization, managing workforce performance, supporting client acquisition efforts,

strengthening community partnerships, and ensuring continuity of care through proactive

problem-solving and hands‑on leadership.

The Operations Manager acts as a bridge between executive leadership, caregivers, clients,

referral partners, and community stakeholders to drive organizational growth and maintain the

highest standards of service delivery.

Key Responsibilities

Operations Leadership and Management

• Direct and oversee daily operational activities across all service lines.
• Develop, implement, and improve operational policies, procedures, and workflows.
• Monitor service delivery to ensure quality care and client satisfaction.
• Ensure compliance with all federal, state, local, and accreditation requirements.
• Analyze operational performance metrics and identify opportunities for improvement.
• Create and maintain efficient scheduling and staffing processes.

Staff Supervision and Workforce Management

• Supervise caregivers, therapists, coordinators, and administrative staff.
• Ensure team members are performing assigned duties accurately and efficiently.
• Conduct employee evaluations, coaching sessions, and performance reviews.
• Address employee concerns, disciplinary matters, and conflict resolution.
• Support recruitment, onboarding, orientation, and retention efforts.
• Foster a culture of accountability, professionalism, and compassionate care.
• Ensure staff maintain required certifications, training, and continuing education.

Staffing Coverage and Emergency Support

• Maintain operational continuity by ensuring adequate staffing coverage.
• Serve as backup personnel when staffing shortages occur or employees call off.
• Coordinate emergency staffing plans to prevent disruptions in client services.
• Demonstrate leadership through a willingness to step into operational roles when
• Monitor attendance, punctuality, and workforce reliability.

Client Acquisition & Business Development

• Develop and execute strategies to increase client referrals and service utilization.
• Build and maintain relationships with hospitals, physicians, rehabilitation facilities, social workers, case managers, insurance providers, and community organizations.
• Identify new business opportunities and referral sources.
• Participate in networking activities to expand market presence and brand awareness.
• Assist in developing marketing campaigns and outreach initiatives.
• Track referral performance and client conversion rates.

Community Outreach & Brand Development

• Represent the organization at community events, health fairs, networking functions, and industry conferences.
• Build partnerships that increase visibility and credibility within the community.
• Promote the organization's mission, services, and value proposition.
• Support public relations efforts and community engagement initiatives.
• Identify opportunities for sponsorships, speaking engagements, and collaborative programs.

Client Relations and Customer Experience

• Ensure clients receive high-quality, person-centered care.
• Address client concerns, complaints, and service issues promptly.
• Conduct client satisfaction follow-ups and quality assurance reviews.
• Collaborate with families and care teams to ensure positive outcomes.
• Promote client retention through excellent service delivery and communication.

Financial and Administrative Oversight

• Assist with budget management and cost-control initiatives.
• Monitor productivity, staffing costs, and operational efficiency.
• Review operational reports and key performance indicators (KPIs).
• Contribute to strategic planning and organizational development.

Meetings and Strategic Collaboration

• Attend leadership meetings and provide operational updates.
• Participate in strategic planning sessions and organizational initiatives.
• Collaborate with department leaders to achieve company objectives.
• Prepare reports, presentations, and recommendations for executive leadership.
• Stay informed about industry trends, regulatory changes, and best practices.

Quality Assurance & Compliance

• Ensure adherence to home care and rehabilitation standards.
• Conduct audits of documentation, service delivery, and operational processes.
• Implement corrective actions when deficiencies are identified.
• Maintain readiness for inspections, surveys, and licensing reviews.
• Promote a culture of continuous improvement and risk management.

Key Performance Indicators (KPIs)

The Operations Manager may be evaluated based on:

• Client acquisition and referral growth
• Client satisfaction and retention rates
• Staff retention and engagement
• Compliance and audit outcomes
• Service quality metrics
• Staffing coverage and scheduling efficiency
• Revenue growth and operational profitability
• Community partnerships and outreach effectiveness

Qualifications

Education

• Bachelor's degree in Healthcare Administration, Business Administration, Human Services, Nursing, Rehabilitation Services, or related field preferred.
• Equivalent leadership experience in healthcare or home care may be considered.

Experience

• 3–5+ years of management or leadership experience in home care, healthcare, rehabilitation, or human services.
• Experience in staff supervision, operations management, and business development.
• Knowledge of healthcare regulations and compliance requirements.
• Proven ability to build referral networks and community partnerships.

Skills

• Strong leadership and team management abilities.
• Excellent communication and relationship‑building skills.
• Problem‑solving and decision‑making expertise.
• Ability to work effectively under pressure and manage multiple priorities.
• Organizational and time‑management skills.
• Strategic thinking and business development capabilities.
• Proficiency with scheduling, documentation, and healthcare management systems.

Core Leadership Expectations

• Lead by example with integrity, accountability, and professionalism.
• Prioritize client‑centered care and service excellence.
• Support staff while maintaining high performance standards.
• Take initiative to solve problems before they impact clients.
• Be willing to make personal sacrifices when necessary to ensure uninterrupted care and organizational success.
• Actively contribute to organizational growth through networking, community engagement, and relationship building.
• Champion the mission and values of Akoma Homecare and Rehabilitation Services.