Program Director

Children's Rescue Fund; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Program Director to oversee the management of vital services for families in need. This role involves ensuring program effectiveness, managing multi-disciplinary teams, and fostering collaboration with community agencies. The ideal candidate will have a strong background in social work, with a Master’s degree and licensure preferred. You will lead quality improvement initiatives, manage budgets, and support staff development in a dynamic, 24/7 operational environment. If you are passionate about making a difference and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Master’s Degree in Social Work required.
• 4+ years of human services experience, 2 years in management.

Responsibilities

• Manage day-to-day program operations and staff.
• Ensure compliance with regulations and quality standards.

Skills

Teamwork

Crisis Management

Analytical Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Attention to Detail

Education

Master’s Degree in Social Work

Tools

Microsoft Word

Microsoft Excel

Job description

Primary Function/Purpose

The Program director is responsible for the day-to-day management of the program in accordance with regulatory, contractual requirements and organizational standards.

Primary Responsibilities

• Monitors the program effectiveness to ensure that program is achieving its goals and targets as defined by DHS.
• Manage the program multi-disciplinary teams and ensures integration of delivery of services to the families.
• Ensures program staff implement procedures and policies to ensure quality service provision.
  
  

OPERATIONS MANAGEMENT

FISCAL (If applicable)

• Collaborates with Administrative Manager and/or Director of Administration in the development of annual operating budgets, reviews monthly expense reports, and ensures program expenditures are within budgeted parameters.
• Ensures billing reports are submitted timely and ensures collaboration with the organizations fiscal department to ensures the Administrative Manager and/or Director of Administration responds timely to billing inquiries and request for billing corrections.
• Reviews and approves purchase requisitions and ensures that all expenditures comply with organizational procurement procedures.
  
  

FACILITIES

• Collaborates with the Regional director of Facilities/Operations in ensuring that the facilities operate in compliance with ECB, DOB, FDNY, etc. regulations.
• Collaborates with the Regional Director of Facilities/Operations in ensuring that program meets 95% occupancy rate.
• Monitors unit work orders and complaints and ensures the operations teams respond to work orders and complaints in a timely manner.
  
  

METRICS & PERFORMANCE

• Monitors and analyzes reports and dashboard to ensure the program meet annual program goals and targets which support the mission and vision of the organization.
• Monitors DHS performance metrics and collaborates with program managerial and supervisory staff in developing strategies to ensure the program meets DHS performance metrics.
  
  

CONTINUOUS QUALITY IMPROVEMENT (CQI)

• Leads the implementation of continuous quality improvement activities.
• Develops systems, process and tools which ensure the programs meet/exceed governmental/funder standards.
• Conducts program audits to ensure compliance with organizational and government/funder standards.
• Collaborates with the Senior director of Quality Assurance and Program Development in analyzing findings from internal and external audits and establishing measures to improve the delivery of services and deficiencies.
• Leads or participate in CQI projects and committees.
  
  

ADMINISTRATIVE

• Submits quality and timely reports to the organizations and other regulatory agencies as mandated to ensure the program complies with reporting requirements.
  
  

STAFF MANAGEMENT & DEVELOPMENT

• Hires, trains, coaches, and provides support to direct reports. Provides on-going performance feedback and reviews in accordance with organizational policies.
• Ensures staff receive required trainings to ensure optimal performance and delivery of service to clients.
• Collaborates with Human Resources in addressing staff performance issues.
• Promotes collaboration and effective communication amongst staff and between departments through the development of interdisciplinary teams to achieve organizational goals.
  
  

COMMUNITY RELATIONS

• Establishes liaisons with appropriate community agencies to maintain linkages for services needed by the families.
• Participate in local community meetings and serve as liaison with local community members and representatives.
  
  

Minimum Qualifications

• Master’s Degree in Social Worker from an accredited college/university.
• NYS licensure (LCSW or LMSW) strongly preferred.
• Minimum of four years’ human services experience with at least two years of managerial and supervisory experience with demonstrated professional progression in supervision and program management.
• Experience with multi-problem families and/or individuals desirable.
• Ability to think and act calmly in emergency situations.
• Ability to work with a team.
• Attention to detail and problem-solving skills.
• Strong organizational skills with ability to manage tasks efficiently.
• Excellent time management skills with ability to prioritize assignments.
• Excellent analytical, evaluative, and human service management skills.
• Excellent written and oral communication, organizational, supervisory, and leadership skills.
• Must have incredible initiative, the ability to work well under pressure, and the ability to be flexible and work both independently and as part of a team to complete complex projects in a fast-paced environment.
• Must be adept and comfortable with crisis management.
• Ability to work effectively with a wide range of community-based providers.
• Knowledge of community health services, social service support agencies and networks.
• Familiarity with DHS and OTDA social service documentation policies and procedures.
• Critical thinking, analytical and problem-solving skills as well as resourcefulness.
• High level of computer proficiency in Word, Excel, and the ability to learn new technologies and databases.
  
  

OTHER REQUIREMENTS (including Physical Demands)

• May be required to work long hours and a varied schedule.
• Travelling throughout various locations in the New York City area.
• This is a full-time position with the need to be flexible due to the organization being a 24/7 operation.
• Lifting and moving objects weighing up to 30 pounds several times a week.
• Climatic issues of temperature variance and ventilation association with resident facility impact delivery of services.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  

EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

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