Program Director

Jobtailor

City of Schenectady (NY)

On-site

USD 180,000 - 240,000

Full time

6 days ago

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Job summary

Jobtailor is seeking an senior Digital Technology leader to guide the Commercial domain, defining a multi-year technology strategy and partnering with Commercial leadership to deliver measurable business outcomes.

You will balance customer experience, revenue growth, and platform sustainability while overseeing budgets, leadership development, and cross-functional delivery across CRM, CPQ, and commerce platforms.

Qualifications

Bachelor's degree or equivalent experience in IT, engineering, business, or CS.
12+ years of progressive technology leadership experience.
Salesforce CRM platform experience.
Experience leading business capability domains, technology portfolios, and cross-functional organizations.
Strong executive communication, stakeholder management, financial stewardship, and delivery leadership skills.
Demonstrated success driving measurable business outcomes through technology.
Experience leading and developing teams, including people management, hiring, coaching, and performance management.

Responsibilities

Serve as the accountable Digital Technology leader for the Commercial domain and primary strategic interface with Commercial leadership.
Define and maintain the multi-year Commercial technology strategy, roadmap, priorities, and measurable business outcomes.
Balance customer experience, revenue growth, operational efficiency, platform sustainability, technical debt, and innovation opportunities.
Manage approved domain budgets, forecasts, resource plans, and investment execution.
Use AI to improve planning, prioritization, reporting, risk management, decision quality, and stakeholder communication.
Enable responsible AI, analytics, automation, forecasting, seller enablement, customer engagement, and revenue growth capabilities.
Lead, coach, motivate, and develop the Commercial Digital Technology team, including talent planning, hiring, performance management, succession planning, and capability development.
Own the Commercial delivery portfolio across CRM, CPQ, Commerce, Customer Experience, and supporting platform investments.
Manage delivery risks, business readiness, adoption, stabilization, and value realization.
Select and evolve fit-for-purpose operating models, including product-led, Agile, SAFe, hybrid, or other approaches.
Establish governance, planning cadences, metrics, decision forums, and accountability mechanisms.
Partner with Product and Engineering leaders to maintain reliable, scalable, secure, modernized, resilient, and outcome-aligned products and platforms.

Skills

Digital Technology Leadership

Salesforce CRM Experience

Team Development and Management

Strategic Planning and Execution

Stakeholder Management

Agile Methodologies

Financial Stewardship

Executive Communication

People Management

Education

Bachelor's degree in Information Technology, Engineering, Business, Computer Science

Tools

CRM Platforms

AI Tools

Analytics Software

Automation Tools

Job description

Serve as the accountable Digital Technology leader for the Commercial domain and primary strategic interface with Commercial leadership
Define and maintain the multi-year Commercial technology strategy, roadmap, priorities, and measurable business outcomes
Balance customer experience, revenue growth, operational efficiency, platform sustainability, technical debt, and innovation opportunities
Manage approved domain budgets, forecasts, resource plans, and investment execution
Use AI to improve planning, prioritization, reporting, risk management, decision quality, and stakeholder communication
Enable responsible AI, analytics, automation, forecasting, seller enablement, customer engagement, and revenue growth capabilities
Lead, coach, motivate, and develop the Commercial Digital Technology team, including talent planning, hiring, performance management, succession planning, and capability development
Own the Commercial delivery portfolio across CRM, CPQ, Commerce, Customer Experience, and supporting platform investments
Manage delivery risks, business readiness, adoption, stabilization, and value realization
Select and evolve fit-for-purpose operating models, including product-led, Agile, SAFe, hybrid, or other approaches
Establish governance, planning cadences, metrics, decision forums, and accountability mechanisms
Partner with Product and Engineering leaders to maintain reliable, scalable, secure, modernized, resilient, and outcome-aligned products and platforms

Requirements

Bachelor's degree in Information Technology, Engineering, Business, Computer Science, or equivalent experience
12+ years of progressive technology leadership experience
Salesforce CRM platform experience
Experience leading business capability domains, technology portfolios, products, platforms, and complex cross-functional organizations
Strong executive communication, stakeholder management, financial stewardship, and delivery leadership skills
Demonstrated success driving measurable business outcomes through technology
Experience leading and developing teams, including people management, hiring, coaching, and performance management
Legally authorized to work in the United States
Successful completion of a drug screen, as applicable

Core Competencies

Demonstrates expertise in Digital Technology leadership within the Commercial domain, focusing on strategy development, team management, and delivering measurable business outcomes through technology. Proficient in leveraging AI, analytics, and automation to enhance operational efficiency and customer engagement.

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