Director, Commercial Platforms – Customer Capabilities

Jobtailor; Illinois; On-site; USD 140,000 - 200,000; Full time

Job summary

Ingredion seeks a senior leader to shape and drive multi-year product strategies for its commercial platform portfolio, with a focus on CRM, customer experience, and cross-functional collaboration. The role requires translating business priorities into scalable capabilities and governance across global teams.

The ideal candidate has extensive experience in digital product management, AI-enabled automation, and leading large, matrixed organizations to deliver revenue growth and operational

Qualifications

• Bachelor's degree or equivalent relevant experience; MBA or advanced degree is an advantage.
• Significant leadership experience in B2B commercial platforms, CRM, digital product management or commercial transformation within a global, matrixed organisation.
• Track record of shaping multi-year product or platform strategies, investment cases, governance and portfolio decisions.
• Strong product-management skills.
• Ability to translate business needs into clear workflows, roadmaps, requirements and outcomes.
• Experience leading teams and influencing senior stakeholders across functions, regions and technology partners.
• Working knowledge of Salesforce ecosystems, customer and service platforms, enterprise knowledge, generative AI, intelligent search or automation.

Responsibilities

• Define the multi-year vision and roadmap for Ingredion’s commercial platform portfolio.
• Translate priorities into scalable capabilities and investment plans.
• Establish product governance, vision, discovery, roadmaps and lifecycle ownership.
• Guide global CRM and commercial platforms governance.
• Create consistency across customer, sales and service workflows.
• Translate CX and business priorities into scalable knowledge and automation capabilities.
• Lead prioritization, funding recommendations and portfolio trade-offs.
• Resolve cross-product dependencies and balance global standards with regional needs.
• Inspire and develop a global multidisciplinary team.
• Build cross-functional partnerships across Commercial, CX, Sales Ops, Marketing, Service, Innovation, Supply Chain and Digital Tech Solutions.

Skills

Leadership experience

Product management

Cross-functional collaboration

Strategic portfolio management

Education

Bachelor's degree

MBA or advanced degree

Tools

Salesforce

Generative AI

Intelligent search

Automation platforms

Job description

• Define the multi-year vision and roadmap for Ingredion’s commercial platform portfolio
• Translate enterprise priorities into scalable capabilities, operating requirements, investment cases and a sequenced growth plan
• Establish product and portfolio practices covering product vision, discovery, roadmaps, requirements, release planning, lifecycle decisions and ownership
• Guide global business strategy and governance for CRM and commercial platforms
• Create consistency and value across customer, sales and service workflows
• Translate Customer Experience and business priorities into scalable knowledge, self-service, transactional, service and automation capabilities
• Lead prioritization, funding recommendations and portfolio trade-offs
• Resolve cross-product dependencies and balance global standards with justified regional needs
• Inspire, coach and develop a global multidisciplinary team
• Build cross-functional partnerships across Commercial, Customer Experience, Sales Operations, Marketing, Customer Service, Innovation, Supply Chain, regional businesses and Digital Technology Solutions

Requirements

• A bachelor’s degree or equivalent relevant experience; an MBA or advanced degree is an advantage
• Significant leadership experience in B2B commercial platforms, CRM, digital product management or commercial transformation within a global, matrixed organisation
• Track record of shaping multi-year product or platform strategies, investment cases, governance and portfolio decisions
• Strong product-management skills
• Ability to translate business needs into clear workflows, roadmaps, requirements and outcomes
• Experience leading teams and influencing senior stakeholders across functions, regions and technology partners
• Working knowledge of Salesforce ecosystems, customer and service platforms, enterprise knowledge, generative AI, intelligent search or automation

Core Competencies

Demonstrates expertise in defining and executing multi-year product strategies and roadmaps for commercial platforms, with a strong focus on customer experience and cross-functional collaboration. Proven ability to lead and develop multidisciplinary teams while managing complex B2B environments and influencing senior stakeholders.

Highest-signal resume keywords

• Leadership Experience in B2B Commercial Platforms
• Product Management Skills
• Salesforce Ecosystem Knowledge
• Cross-Functional Collaboration
• Strategic Portfolio Management

Hard Skills

• Product Strategy Development
• Roadmap Creation
• Workflow Translation
• Investment Case Development
• Governance and Portfolio Decisions

Soft Skills

• Team Leadership
• Influencing Stakeholders
• Coaching and Development

Certifications & Qualifications

• Bachelor's Degree
• MBA or Advanced Degree (Preferred)

Industry Keywords

• Commercial Transformation
• Customer Experience
• Digital Product Management
• Matrixed Organization
• Cross-Product Dependencies

Tools & Technologies

• Salesforce
• Generative AI
• Intelligent Search
• Automation Platforms