Program Coordinator - Transportation

Jones Lang LaSalle Incorporated; Seattle (WA); In loco; USD 54.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) plan with matching company-

Comprehensive Medical, Dental & Vision

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through .

Descrizione del lavoro

Jones Lang LaSalle Incorporated in Seattle is seeking a motivated team member to support our employee commute programs on-site. You will help employees navigate parking, shuttles, transit, carpool, bike options and ensure smooth daily operations.

You will act as a subject matter expert, deliver on-site and virtual outreach, coordinate passes and schedules, and track program KPIs using SmartSheet and Excel, while maintaining clear documentation and coordination with stakeholders to improve the

Competenze

• 1-3 years of customer service experience required.
• Ability to communicate clearly in writing and verbally.
• Comfortable presenting to large groups or virtual sessions.
• Excellent organizational and time management skills.
• Ability to work independently and handle high-volume emails.

Mansioni

• Provide timely, friendly service to employees seeking commute information.
• Serve as SME on available commute modes and passes.
• Coordinate distribution of transportation passes and permits.
• Create and maintain program documentation and templates.
• Collaborate with on-site teams to deliver a quality commute experience.
• Host on-site and virtual outreach events to employees.
• Track KPIs and report commuter behavior using SmartSheet/Excel.
• Audit data across internal systems to ensure consistency.
• Assist with onboarding and training of new team members.

Conoscenze

Customer service

Communication skills

Presentation skills

Time management

Problem solving

Team player

Adaptability

Detail oriented

Formazione

High School Diploma or GED

Strumenti

Microsoft Excel

Microsoft Word

Outlook

SmartSheet

Descrizione del lavoro

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

This position is responsible for assisting with the implementation and promotion of employee commute programs, including parking, shuttles, rideshare, transit, carpool, bike, and walk options.

• You will provide timely and friendly customer service to client employees seeking information about commute options
• Serve as a Subject Matter Expert (SME) on commute modes available to employees
• Coordinate distribution of transportation passes, Carpool Permits, bus schedules, and other commute materials
• Create and maintain program documentation including policy documents, email templates, logs, and service records
• Coordinate with on-site facilitators and internal stakeholders to deliver high standards of the employee commute experience
• Conduct customer‑facing on‑site and virtual events and presentations specialized in outreach to client employees
• Engage with client employees via showcases both in‑person and online to present benefit information and conduct Q&A
• Collaborate with on‑site teams within the commute program on tabling and other events to engage with client employees and promote the program
• Coordinate van pool group schedules and documents
• Utilize the digital platform to manage employee parking assignments, waitlists, and permit requests
• Identify program and process optimizations and provide recommendations to improve efficiency, productivity, and performance
• Track program KPIs and projects using various tools such as SmartSheet and Excel; provide reports on commuter behavior and program performance using data collected by the digital platform
• Ensure consistent data by auditing internal systems with records from external and internal stakeholder teams
• Assist with onboarding of new team members including interviewing and training
• Develop an understanding of commute management platforms to ensure content integration with client systems and platforms
• Partner with shuttle vendor teams to solve real‑time shuttle challenges and ensure a cohesive experience for shuttle riders
• Perform other duties as assigned or requested by management

Required Qualifications:

• High School Diploma or GED
• 1-3 years of customer service experience required
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
• Ability to write routine reports and correspondence
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor
• Ability to effectively present information to an internal department and/or large groups of employees
• Comfortable presenting in front of a large live audience or through virtual sessions
• Comfortable meeting and engaging with new people with a warm and engaging demeanor
• Ability to assess circumstances, empathize, and offer help
• Excellent written and verbal communication skills
• Aptitude for face-to-face conversation in a friendly and fast-paced environment
• Ability to respond to high-visibility escalations in a fast-paced and demanding environment
• Basic knowledge of financial terms and principles with ability to calculate simple figures such as percentages
• Ability to understand and carry out general instructions in standard situations
• Ability to solve problems in standard situations with basic analytical skills
• Basic skills with Microsoft Office Suite products such as Word, Excel, Outlook
• Ability to respond to a high volume of emails while simultaneously handling other projects; ability to adjust priorities as needed based on incoming requests
• Ability to present information in an interesting format that engages the audience
• Ability to work independently
• Ability to read and interpret road maps; may need to use GPS or other directional device
• Ability to work hand‑held mobile technologies and applications
• Excellent organizational and time management skills
• Team player willing to help others with questions and tasks
• Ability to work well under pressure with multiple deadlines and demonstrate a proactive approach to routine and non‑routine occurrences
• Ability to work flexible work schedules based on business need
• Physical ability to lift and move 30-40 boxes and operate a two-wheel dolly
• Strong problem‑solving skills with high adaptability and flexibility

Preferred Qualifications:

• Transportation experience or knowledge of transit systems
• Previous experience in corporate commute or transportation program coordination
• Experience with digital platforms for parking or transit management
• Familiarity with SmartSheet or similar project tracking tools

Location: On-site - Seattle, WA

Expected compensation for this position: 54,100.00-66,200.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Job Tags: GREF

Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees.

We choose to take the more inspiring, innovative, and optimistic path on our journey toward success.

What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry.

We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.