Workplace Services Coordinator

*US AMR-Jones Lang LaSalle Americas, Inc.; United States; Presencial; USD 60.000 - 67.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Early access to earned wages through 1

Daily Pay

Descripción de la vacante

JLL@Google Sunnyvale is hiring a Workplace Services Coordinator to keep spaces welcoming, functional and ready for daily use. You will proactively monitor spaces, perform on-the-spot fixes, manage supplies, and coordinate with facilities teams to ensure smooth operations and a hospitable environment for Googlers.

You will be the on-site point of contact, delivering 10x hospitality, attending to guests, guiding campus amenities, and supporting events.

Formación

• 2–3 years in customer service, hospitality, or corporate workplace services.
• Proactive ownership and problem-solving mindset.
• Clear, empathetic communication in person, chat, and email.
• Hands-on, on-the-floor troubleshooting with digital task management.
• Able to move around campus, walk, climb ladders, and lift up to 20–25 lbs.

Responsabilidades

• Proactive care and space readiness with daily floor rounds.
• Carry out quick real-time fixes to restore spaces and equipment.
• Ensure conference rooms and common areas are ready for use each morning and throughout the day.
• Manage office supply inventories and keep zones organized and clutter-free.
• Serve as the visible, trusted guide for occupants and guests on-site.
• Log, prioritize, and track maintenance tickets, coordinating with facilities managers.

Conocimientos

Service experience

Ownership

Communication

Hands-on

Mobility

Herramientas

Google Workspace

Work order systems

Descripción del empleo

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Opportunity:

Elevating Everyday Moments to a 10x Standard. World-changing ideas require spaces that function effortlessly. At JLL@Google, our Workplace Services team ensures that the physical environment is never a barrier, but an inspiration. We don't simply keep the lights on or react to work orders; we embrace a 10x hospitality mindset—the belief that genuine care, sharp attention to detail, and anticipating needs before they arise transforms the entire workday. As a Workplace Services Coordinator (WSC), you are the trusted, go-to presence on the floor. You move through our campus with an owner’s mindset, spotting friction before anyone else does and turning routine spaces into vibrant, productive places where Googlers love to work. If you take pride in proactive problem-solving, love being active on campus, and want to deliver hospitality that redefines corporate environments, this is your stage.

What Your Day Looks Like:

• Proactive Care & Space Readiness Walk the Space with Purpose: Conduct daily floor rounds with a keen eye for detail. You spot the askew whiteboard, the burned-out lamp, or the scuffed wall before anyone needs to submit a ticket.
• Quick-Action Problem Solving Carry the essentials to fix small things in real time—swapping batteries, replacing cables, touching up surfaces, or resetting furniture—delivering instant resolutions on the spot.
• Ensure Meeting & Work Readiness Make sure conference rooms, collaborative hubs, and common spaces are reset, fully stocked, tidy, and ready for immediate collaboration every morning and throughout the day.
• Streamline & Declutter Manage office supply inventories and remove clutter, keeping assigned zones organized, functional, and visually inspiring.
• Delivering 10x Hospitality & Connection Be the Visible, Trusted Guide: Serve as the friendly face of workplace operations in your zone. Answer questions, guide guests, explain campus amenities, and build warm, authentic rapport with teams on-site. Close the Loop with Empathy: When someone reaches out with a request or an issue, you don’t just close a ticket—you listen, act with urgency, and follow up personally to make sure the resolution exceeded expectations. Foster Campus Community: Help connect occupants to what’s happening—from sharing local neighborhood updates and commuting alerts to coordinating on-site culture pop-ups and supporting workplace events.
• Operational Flow & Vendor Partnership Own the Request Journey: Log, prioritize, and track maintenance and facility tickets from intake to completion, coordinating closely with facilities managers to keep progress moving seamlessly. Partner with Soft Services: Walk alongside janitorial, event, and specialized vendor partners, reviewing service standards with mutual respect and accountability to ensure spaces consistently shine. Support Special Projects & Events: Assist the Assistant Facilities Management (AFM) team with on-site event logistics, desk moves, and seasonal workplace initiatives.

What You Bring to the Team

Service or Facilities Experience: 2–3 years in customer service, hospitality, corporate workplace services, retail leadership, or property operations.

Proactive Ownership: You naturally notice when things are out of place and feel energized by solving problems and making environments better.

Warm, Clear Communication: Strong interpersonal skills with the ability to communicate with empathy, clarity, and professionalism in person, via chat, and over email.

Hands‑on Resourcefulness: Comfortable balancing digital task management (work order systems and Google Workspace) with hands‑on, on-the-floor physical troubleshooting.

Active Agility: Enjoy being on your feet and moving throughout the day. Comfortable walking campus grounds, climbing ladders safely, and occasionally lifting or moving supplies up to 20–25 lbs.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 59,600.00 – 67,000.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On‑site – Sunnyvale, CA.

Job Tags: Guest Service.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Privacy, Equal Employment Opportunity, and Legal Information

JLL Privacy Notice: Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only. If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.