Program Coordinator, Student Financial Aid (SFA)

Ohio State University; Columbus (OH); On-site; USD 48,000 - 53,000; Full time

Job summary

The Ohio State University seeks a Program Coordinator for Student Financial Aid (SFA) at the Columbus Campus. This full-time role manages certification of financial aid eligibility, verifies documents, and awards aid for undergrad, graduate, and professional students.

You will coordinate workflow with the management team and support SAP, appeals, R2T4, and loan processing tasks. Responsibilities include training new staff, ensuring QA standards, maintaining confidentiality, and contributing to

Qualifications

• Bachelor's degree or equivalent experience required.
• Four years of relevant experience required.
• Background and credit check required.
• Advanced degree may be desirable.

Responsibilities

• Manages certification of financial aid eligibility and awarding for undergrad, graduate and professional students; coordinates workflow with the management team.
• Trains new staff on SFA processes and ensures qualitative standards are met.
• Provides information, processing and training services to staff; maintains confidentiality and assists in policy development.

Skills

Financial aid knowledge

MS Office suite

Communication skills

Supervisory experience

Education

Bachelor's degree or equivalent experience

Four years relevant experience

Advanced degree desirable

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

Program Coordinator, Student Financial Aid (SFA)

Columbus Campus

Full time

Department: Strategic Enrollment | Financial Aid

The Program Coordinator manages the certification of financial aid eligibility including verification of financial aid documents and awarding of financial aid for undergraduate, graduate and professional students in the Office of Student Financial Aid (SFA) at The Ohio State University; manages the daily workflow of the area, monitors and prioritizes work in collaboration with the management team in the area; coordinates the workflow for specialty areas such as satisfactory academic progress (SAP), special circumstances appeal, R2T4 and consortiums; assists with prioritizing work during peak processing times including the processing of Parent and Graduate Plus loans, private loans, University loans, R2T4 and loan aggregate reviews; trains new staff once they have completed new SFA staff training program to ensure they learn the processes and procedures specific to the Eligibility Analysis and Operations area; works with current staff to ensure qualitative standards set are met; provides information, processing and training services to staff in SFA; creates and implements policies and procedures, monitors quality control, attends meetings, maintains confidentiality of sensitive information and performs special duties as assigned.

Job Duties/Responsibilities

• 50% Manages the certification of financial aid eligibility including verification of financial aid documents and awarding of financial aid for undergraduate, graduate and professional students in the Office of Student Financial Aid at The Ohio State University; manages the daily workflow of the area, monitors and prioritizes work in collaboration with the management team in the area; coordinates the workflow for specialty areas such as satisfactory academic progress (SAP), special circumstances appeal, R2T4 and consortiums; assists with prioritizing work during peak processing times including the processing of Parent and Graduate Plus loans, private loans, University loans and loan aggregate reviews.
• 40% Trains new staff once they have completed new SFA staff training program to ensure they learn the processes and procedures specific to the Eligibility Analysis and Operations area; works with current staff to ensure qualitative standards set are met.
• 10% Provides information, processing, and training services to staff in SFA, assists in creating and implementing policies and procedures, monitors quality control, attends meetings, maintains confidentiality of documents and performs special duties as assigned.

Education/Experience

Required: Bachelor's degree or equivalent experience; Four (4) years of relevant experience required; This position requires successful completion of a background and credit check.

Desired: Advanced degree in relevant field may be desirable. Four to eight (4-8) years of relevant experience preferred. Knowledge of federal, state, and university financial aid programs, financial aid computer processing systems and research tools; Microsoft (Word, Excel, Access and Outlook); problem solving and communication skills, supervisory/management experience.

Additional Information

The pay range for this position is $47,700 - $53,000. The offer for this position will fall within this range based on internal equity, unit's available budget, and the candidate's qualifications.

Function: Academic Administration

Sub-Function: Student Financial Aid

Career Band: Individual Contributor - Specialized

Job Level: S3 Senior

Location: Student Academic Services (0160)

Position Type: Regular

Scheduled Hours: 40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.