Program Coordinator: Patient & Family Engagement

St. Jude Children's Research Hospital; Lauderdale Courts (TN); On-site; USD 71,000 - 127,000; Full time

Job summary

St. Jude Children's Research Hospital is seeking a Program Coordinator to join the Family, Guest, and Volunteer Services team.

You will coordinate program management activities, track data, and drive improvements that support a high-quality patient and family experience. Key duties include recruiting and engaging patient and family advisers, guiding onboarding, maintaining workflows and data systems, developing recruitment materials, and supporting PFAC meetings and partners while ensuring

Qualifications

• Bachelor's degree required.
• 3+ years of experience delivering programs.
• Experience with project planning tools (e.g., MS Project, Microsoft SharePoint, ServiceNow, Smartsheet, Clarity, Planview, MS Office).
• Ability to think critically, connect insights, and adapt to change.
• Excellent communication and collaboration with diverse stakeholders.

Responsibilities

• Recruit and engage patient and family advisers.
• Guide onboarding and connect advisers with opportunities.
• Build trusted relationships with advisers and partners.
• Maintain workflows, data, communications, and systems.
• Develop communications for recruitment and engagement.
• Support steering councils, PFAC meetings, advisers, and partners.
• Ensure engagement is coordinated, equitable, and respectful of patients' and families' time, experience, and expertise.

Skills

Program coordination

Stakeholder engagement

Project planning

Data analysis

Communication

Change management

Budgeting

Vendor coordination

Education

Bachelor's degree

Job description

St. Jude Children's Research Hospital is seeking a Program Coordinator to join the Family, Guest, and Volunteer Services team.

You will coordinate program management activities, track data, and drive improvements that support a high-quality patient and family experience. Key duties include recruiting and engaging patient and family advisers, guiding onboarding, maintaining workflows and data systems, developing recruitment materials, and supporting PFAC meetings and partners while ensuring