Program Coordinator

St. Jude Children; Memphis (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

St. Jude Children's Research Hospital is seeking a Program Coordinator within the Patient Family-Centered Care team. You will recruit, welcome, prepare, and connect patient and family advisers with meaningful opportunities to share lived experiences.

The role brings structure to a growing program and supports advisers and institutional partners to collaborate effectively. The position focuses on coordinating engagement across PFAC activities, ensuring a respectful and informed experience for

Qualifications

• Experience with community advisory boards, public health, community engagement, volunteer coordination, research engagement, or lived-experience partnership.
• A relationship-centered approach that helps people feel welcomed, prepared, heard, and valued.
• Strong organizational skills and the ability to manage multiple projects, partners, meetings, and deadlines at once.
• Clear communication, thoughtful judgment, and a commitment to closing the feedback loop.

Responsibilities

• Recruit and engage patient and family advisers whose experiences align with institutional needs.
• Guide applicants through onboarding and connect advisers with appropriate opportunities.
• Build trusted relationships and create a consistent experience for advisers and institutional partners.
• Maintain workflows, data, communications, and systems that keep the program organized and responsive.
• Develop and coordinate communication materials that support recruitment, awareness, and engagement.
• Support assigned steering councils, PFAC meetings, advisers, staff champions, and institutional partners.
• Help ensure engagement is coordinated, equitable, and respectful of patients’ and families’ time, experience, and expertise.

Skills

Community advisory boards

Public health

Community engagement

Volunteer coordination

Research engagement

Lived-experience partnership

Job description

The Program Coordinator reports to the Patient Family-Centered Care Manager and works within the broader Family, Guest, and Volunteer Services department. This team focuses on creating an excellent patient experience for patients, families, and volunteers. The Program Coordinator coordinates program management activities, including data tracking and analysis, and implements results that meet the department's goals and objectives.An ideal candidate is a skilled connector and coordinator, energized by community partnership, comfortable with detailed program operations, and committed to helping lived experience shape meaningful decisions.

Introduction

At St. Jude, patients and families help shape programs, services, education, research, quality, and safety efforts across the institution. As a Program Coordinator in Patient Family-Centered Care, you will help recruit, welcome, prepare, and connect patient and family advisers with meaningful opportunities to share their lived experience. This role brings structure and consistency to a growing program while helping advisers and institutional partners feel informed, supported, and ready to collaborate.

Why this role matters

This role increases PFCC's capacity to support thoughtful, high-quality engagement across St. Jude. As requests for adviser participation continue to grow across caregiver events, research activities, education, councils, and specialized placements, this position helps ensure each opportunity is coordinated, respectful, and meaningful. The work also supports community-informed research and programs by helping participants feel prepared, valued, and confident that their perspectives matter.

What you will do

• Recruit and engage patient and family advisers whose experiences align with institutional needs.

• Guide applicants through onboarding and connect advisers with appropriate opportunities.

• Build trusted relationships and create a consistent experience for advisers and institutional partners.

• Maintain workflows, data, communications, and systems that keep the program organized and responsive.

• Develop and coordinate communication materials that support recruitment, awareness, and engagement.

• Support assigned steering councils, PFAC meetings, advisers, staff champions, and institutional partners.

• Help ensure engagement is coordinated, equitable, and respectful of patients’ and families’ time, experience, and expertise.

What we are looking for

• Experience with community advisory boards, public health, community engagement, volunteer coordination, research engagement, or lived-experience partnership.

• A relationship-centered approach that helps people feel welcomed, prepared, heard, and valued.

• Strong organizational skills and the ability to manage multiple projects, partners, meetings, and deadlines at once.

• Clear communication, thoughtful judgment, and a commitment to closing the feedback loop.

• Curiosity, initiative, and a practical mindset for improving systems as the program grows.

Job Responsibilities:

• Administer one or more programs or projects.
• Define program or project requirements, identify