Program Coordinator-OWCI

State of Missouri; Jefferson City (MO); On-site; USD 52,000 - 74,000; Full time

Job summary

The State of Missouri seeks a Program Coordinator in the Jefferson City OWCI office to lead MAGI eligibility contractors and call center operations. The role requires directing four program specialists, overseeing contracts, and ensuring compliance with policy and funding rules.

Applicants should have a bachelor’s degree and 4-7 years of relevant experience; travel is required. The position offers benefits as part of state employment and opportunities for professional growth.

Qualifications

• Bachelor’s degree and 4-7 years of relevant experience.
• Experience supervising staff and managing contracts.
• Knowledge of MAGI program preferred.

Responsibilities

• Provide leadership, operational oversight, and governance for MAGI eligibility contractors and call center operations.
• Direct supervision and professional development of four program specialist staff supporting MAGI contractors.
• Provide strategic supervision to contracted call center and processing facility management.
• Assist and oversee vendor contracts for MAGI call centers and processing operations, including KPIs and contract amendments.
• Review vendor billing and costs against contract budgets before payments.

Skills

Leadership

Contract management

Vendor oversight

KPIs & performance monitoring

Communication

Education

Bachelor’s degree

Tools

MEDES

FAMIS

Job description

The Office of Workforce and Community Initiatives (OWCI) is seeking candidates to fill a new Program Coordinator located in the Cole County/Jefferson City OWCI Office based at 3705 MO Blvd 2nd Floor, Jefferson City, MO.

Some travel is required.

The essential duties and responsibilities include, but are not limited to:

• This position will provide leadership, operational oversight, and administrative governance for the department’s Modified Adjusted Gross Income (MAGI) eligibility determination contractors and call center operations.
• Provide direct supervision, performance management, coaching, and professional development to four (4) program specialist staff that support the MAGI contractors.
• Provide daily operational direction and strategic supervision to contracted call center and application processing facility management.
• Assist and oversee vendor contracts for contracted MAGI call centers and processing operations. Including, but not limited to, establishing performance benchmarks (KPIs), requesting production reports, ensure compliance with state policy and federal statutory requirements, contract drafting, renewals, and formal contract amendments.
• Provide support with reviewing vendor billing, invoices, deliverable receipts, and administrative costs against contract budget lines prior to authorizing payment disbursement.

All Other Supervisory Duties As Required By The Department.

Bachelor’s degree and 4-7 years of relevant experience. (Substitutions may be allowed.)

Preferred Experience

• MEDES and FAMIS system knowledge.
• Exercise independence in problem solving.
• Skills in oral and written communication.
• Grant/Contract Management.
• Community involvement and partnership development.

Lack of post-secondary education will not be used as a sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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