Program Coordinator, MAGI & Call Center Ops (Travel Required)

State-of-Missour; Jefferson City (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

The Office of Workforce and Community Initiatives (OWCI) in Jefferson City, MO seeks a Program Coordinator to lead MAGI eligibility contractor operations and call center management. The role includes supervision of four specialists and strategic vendor oversight.

Travel is required. Bachelor's degree and 4-7 years of relevant experience are preferred, with substitutions possible. Knowledge of MEDES and FAMIS is a plus, and the organization emphasizes equity and total compensation discussions.

Qualifications

• Bachelor’s degree and 4-7 years of relevant experience.
• Substitutions may be allowed.
• Experience with MAGI systems preferred.

Responsibilities

• Provide leadership and operational oversight for MAGI eligibility determination contractors and call center operations.
• Supervise four program specialist staff and supportMAGI contractors.
• Provide daily operational direction to contracted call center and processing facility management.
• Oversee vendor contracts, establish KPIs, reviews, and budget compliance.
• Review vendor billing, invoices, and costs against contract budgets before payment.
• Perform additional supervisory duties as required by the department.

Skills

Leadership

Contract management

Vendor management

Communication

Problem solving

Education

Bachelor’s degree

Tools

MEDES

FAMIS

Job description

The Office of Workforce and Community Initiatives (OWCI) in Jefferson City, MO seeks a Program Coordinator to lead MAGI eligibility contractor operations and call center management. The role includes supervision of four specialists and strategic vendor oversight.

Travel is required. Bachelor's degree and 4-7 years of relevant experience are preferred, with substitutions possible. Knowledge of MEDES and FAMIS is a plus, and the organization emphasizes equity and total compensation discussions.