Program Coordinator-OWCI

State-of-Missour; Jefferson City (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

The Office of Workforce and Community Initiatives (OWCI) in Jefferson City, MO seeks a Program Coordinator to lead MAGI eligibility contractor operations and call center management. The role includes supervision of four specialists and strategic vendor oversight.

Travel is required. Bachelor's degree and 4-7 years of relevant experience are preferred, with substitutions possible. Knowledge of MEDES and FAMIS is a plus, and the organization emphasizes equity and total compensation discussions.

Qualifications

• Bachelor’s degree and 4-7 years of relevant experience.
• Substitutions may be allowed.
• Experience with MAGI systems preferred.

Responsibilities

• Provide leadership and operational oversight for MAGI eligibility determination contractors and call center operations.
• Supervise four program specialist staff and supportMAGI contractors.
• Provide daily operational direction to contracted call center and processing facility management.
• Oversee vendor contracts, establish KPIs, reviews, and budget compliance.
• Review vendor billing, invoices, and costs against contract budgets before payment.
• Perform additional supervisory duties as required by the department.

Skills

Leadership

Contract management

Vendor management

Communication

Problem solving

Education

Bachelor’s degree

Tools

MEDES

FAMIS

Job description

The Office of Workforce and Community Initiatives (OWCI) is seeking candidates to fill a new Program Coordinator located in the Cole County/Jefferson City OWCI Office based at 3705 MO Blvd 2nd Floor, Jefferson City, MO Some travel is required.

The essential duties and responsibilities include, but are not limited to:

This position will provide leadership, operational oversight, and administrative governance for the department’s Modified Adjusted Gross Income (MAGI) eligibility determination contractors and call center operations.

Provide direct supervision, performance management, coaching, and professional development to four (4) program specialist staff that support the MAGI contractors.

Provide daily operational direction and strategic supervision to contracted call center and application processing facility management.

Assist and oversee vendor contracts for contracted MAGI call centers and processing operations. Including, but not limited to, establishing performance benchmarks (KPIs), requesting production reports, ensure compliance with state policy and federal statutory requirements, contract drafting, renewals, and formal contract amendments.

Provide support with reviewing vendor billing, invoices, deliverable receipts, and administrative costs against contract budget lines prior to authorizing payment disbursement.

All other supervisory duties as required by the department.

Bachelor’s degree and 4-7 years of relevant experience. (Substitutions may be allowed.)

PreferredExperience:

MEDES and FAMIS system knowledge.

Exerciseindependenceinproblemsolving.

Skills in oral and written communication.

Grant/Contract Management.

Communityinvolvementand partnership development.

Lackofpost-secondaryeducationwillnotbeusedasasolebasisdenyingconsiderationtoany applicant.

Individual(s)selectedforthispositionmayreceiveahigherratebasedonapay differential (e.g. shift, or time-of-service pay).

RecruitmentArea:Acceptingapplicationsfromallqualifiedapplicants.

TheStateofMissouriisanequalopportunity employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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