Program Coordinator - Medication Assisted Treatment

FHLB Des Moines; Seattle, Northern (WA, KY); Hybrid; USD 32,000 - 47,000; Full time

Job summary

Harborview Medical Center’s Opioid Treatment Programs and Grants seeks a Program Coordinator to streamline access to Medication Assisted Treatment and related services. You’ll handle intake, screening, referrals and care coordination for patients with complex needs.

You will work with providers, clinics and community partners to identify eligible patients and connect them to housing, transportation, insurance, and other supports, ensuring accurate documentation and data reporting.

Qualifications

• High school graduation or equivalent AND two years of experience in the program specialty.

Responsibilities

• Coordinate patient access to Medication Assisted Treatment (MAT) and related healthcare services through intake, screening, referral management, and care coordination activities
• Conduct outreach and collaborate with providers, care teams, hospitals, clinics, and community partners to identify eligible patients and facilitate access to treatment
• Assess patient needs and connect individuals to medical, behavioral health, recovery support, social services, housing, transportation, insurance, and financial assistance resources
• Serve as a primary point of contact for patients, families, providers, and community organizations regarding MAT services, eligibility, and available resources
• Coordinate appointments, referrals, and communication among patients, providers, care teams, payers, and community partners to support continuity of care
• Maintain patient registries, referral work queues, databases, and program records to ensure accurate documentation, reporting, and regulatory compliance
• Monitor patient engagement and care coordination activities, identify barriers to care, and support strategies to improve treatment access and outcomes
• Develop and maintain outreach workflows, referral processes, tracking systems, and operational procedures that support effective program delivery
• Prepare reports, track program data, and participate in quality improvement initiatives to enhance program performance and patient services
• Provide administrative and operational support, including responding to inquiries, maintaining records, supporting staff training, and participating in departmental meetings and initiatives

Skills

Care coordination

Referral management

Education

High school diploma or equivalent

Job description

Job Description Harborview Medical Center’s Opioid Treatment Programs and Grants has an outstanding opportunity for a Program Coordinator.

WORK SCHEDULE 40 hours per week Days

DEPARTMENT DESCRIPTION

Harborview Addictions Program (HAP) clinic and Harborview Mental Health Services (HMHS) clinics will coordinate medication assisted treatment along with collaborative, collocated, comprehensive mental health and substance use disorder treatment Services. HAP and HMHS clinics have a longstanding focus on dual diagnosis patients who are patients with chronic serious mental health issues and chemical and/or alcohol use/abuse issues. Many of these patients are also experiencing homelessness, have untreated mental and physical health conditions, and require legal and other case management services due to their opioid use disorder, highlighting the need for integration of MAT with comprehensive services.

PRIMARY JOB RESPONSIBILITIES

• Coordinate patient access to Medication Assisted Treatment (MAT) and related healthcare services through intake, screening, referral management, and care coordination activities
• Conduct outreach and collaborate with providers, care teams, hospitals, clinics, and community partners to identify eligible patients and facilitate access to treatment
• Assess patient needs and connect individuals to medical, behavioral health, recovery support, social services, housing, transportation, insurance, and financial assistance resources
• Serve as a primary point of contact for patients, families, providers, and community organizations regarding MAT services, eligibility, and available resources
• Coordinate appointments, referrals, and communication among patients, providers, care teams, payers, and community partners to support continuity of care
• Maintain patient registries, referral work queues, databases, and program records to ensure accurate documentation, reporting, and regulatory compliance
• Monitor patient engagement and care coordination activities, identify barriers to care, and support strategies to improve treatment access and outcomes
• Develop and maintain outreach workflows, referral processes, tracking systems, and operational procedures that support effective program delivery
• Prepare reports, track program data, and participate in quality improvement initiatives to enhance program performance and patient services
• Provide administrative and operational support, including responding to inquiries, maintaining records, supporting staff training, and participating in departmental meetings and initiatives

REQUIREMENTS

• High school graduation or equivalent AND two years of experience in the program specialty Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

ABOUT HARBORVIEW MEDICAL CENTER

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. Challenge. Collaboration. Compassion.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum: $23.41 hourly Pay Range Maximum: $33.47 hourly

Other Compensation: - Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift: First Shift (United States of America)

Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925

Nonsupervisory

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail]. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.