Program Assistant - PACU

Go Huskies; Seattle (WA); On-site; USD 30,000 - 39,000; Part time

Job summary

Harborview Medical Center in Seattle, WA is seeking a Program Assistant for the Ambulatory Surgery Unit's PACU. This on-site, part-time role (36 hours/week) supports clerical tasks, patient check-in, scheduling, and logistics to ensure smooth patient flow.

Responsibilities include answering calls, screening mail, escorting patients, arranging transportation, and coordinating interpreters when needed. Prior clerical experience and a high school diploma are required.

Qualifications

• High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience.

Responsibilities

• Float between ASU and PACU areas and waiting areas to assist with patient check-in.
• Respond to patient questions and provide directions to clinics and services.
• Assist patients in accessing hospital and community services by referrals.
• Schedule appointments in line with guidelines.
• Coordinate interpreters and patient transportation as needed.

Skills

Clerical experience

Telephone handling

Scheduling

Patient support

Attention to detail

Education

High school diploma or equivalent

Job description

Job Description The Harborivew Post Anesthesia Care Unit (PACU) has an outstanding opportunity for a Program Assistant.

WORK SCHEDULE

• Part-Time / 36 hours per week
• Day Shift
• This position is fully on-site

POSITION HIGHLIGHTS

• Perform general clerical duties such as answering and screening telephone calls; processing mail and assembling and sending information to patients; monitoring supply inventory and ordering and stocking supplies; and maintain record of services ordered
• Escort patients to various treatment areas

ABOUT THE DEPARTMENT: The Ambulatory Surgery Unit (ASU) and the Post Anesthesia Care Unit (PACU) provide pre-operative preparation for in-patients and post-operative care for both in-patients and morning admissions. The ASU and PACU areas also can be utilized for conscious sedation and recovery for special procedures or anesthesia-assisted procedures such as electroconvulsive treatment and exams under anesthesia. ASU and PACU care for pediatric and adult populations. Services include General Surgery, Orthopedics, Neurosurgery, Ear/Nose/Throat, Urology, Oral Maxillofacial, Burns, Ophthalmology, Gynecology, and Pain Service-related procedures.

PRIMARY RESPONSIBILITIES

• Float between the ASU and PACU patient care area and the two Waiting Areas as needed for patient and family check-in as well as providing clerical duties as directed by the Charge RN or Management.
• Respond to patient questions and provide directions to specified areas such clinics, units, ancillary departments, support services, parking, and eating facilities
• Assist patients in accessing hospital and community services by consulting and making referrals to appropriate resources
• Ensure positive and professional first impression of the clinic while communicating pleasantly and in a manner that optimizes patient privacy
• Schedule new, return, ancillary, and procedure appointments consistent with patient needs and scheduling guidelines
• Obtain authorization and complete required documentation
• Coordinate obtaining interpreters for patients
• Arrange for patient transportation to outside facilities and coordinate patient transportation within facility

REQUIRED POSITION QUALIFICATIONS

• High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience.

ABOUT HARBORVIEW MEDICAL CENTER

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. Challenge. Collaboration. Compassion.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum: $21.70 hourly

Pay Range Maximum: $26.84 hourly

Other Compensation: - Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift: First Shift (United States of America)

Temporary or Regular? This is a regular position

FTE (Full-Time Equivalent): 90.00%

Union/Bargaining Unit: SEIU Local 925

Nonsupervisory

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail]. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

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