Program Coordinator II

Commonwealth of Massachusetts; Southbridge (MA); On-site; USD 74,000 - 106,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Commonwealth of Massachusetts - Department of Developmental Services is seeking a Program Coordinator II to support revenue-generation processes, enrollments, and authorizations across the Southbridge Area Office. This role involves coordinating with the Area Director and staff to ensure effective program administration and service coordination for individuals.

The position requires experience in program management or related fields, with substitutions allowed for public administration degrees.

Qualifications

• Three years of full-time or equivalent part-time professional/administrative experience in program management or related field.
• Substitutions allow a Bachelor's degree in Public Administration for up to two years of required experience.
• Graduate degree may substitute for the required experience.

Responsibilities

• Receive and process funding requests, write Authorizations in FMIS, and enrollments in HUB.
• Assist area office management and staff with revenue-generation processes and related duties.
• Support audits, area office documents, and coordination of Participant Directed Programs.

Skills

Program management

Education

Bachelor's degree in Public Administration

Graduate degree in Public Administration

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Program Coordinator II (260005VE)

Job Description

The Massachusetts Department of Developmental Services (DDS)is dedicated to creating, in partnership with others, innovative and genuineopportunities for individuals with intellectual disabilities to participatefully and meaningfully in, and contribute to, their communities as valuedmembers. Serving individuals is the mostimportant thing we do each day, and because of that, the South Valley Area Officeis built upon a solid foundation of knowledge, communication andteamwork. The ideal Program Coordinator II (PC II) candidateembraces this approach to service and incorporates learning, respect andcommunication in the work environment.

In conjunction with the Area Director (or designee), the Program Coordinator II (PC II) will receive and process funding requests, write Authorizations in FMIS, and enrollments in the HUB. The Program Coordinator II is responsible for assisting area office management, particularly the program monitor, and service coordination staff with all processes related to revenue generation. This may include monitoring compliance with Home and Community Based Services the Waiver); problem solving issues involving Medicaid eligibility, tracking and facilitating Waiver enrollments for adults entering services, resolving Participant Allocation Management (PAM), producing Plans Of Care (POCs), and addressing Plan of Care issues. They will also assist as necessary in quarterly audits of systems initiated by the region or central office. The Program Coordinator II will process change in area of service documents for the Area Office, as well as track these to its completion. The Program Coordinator II will work collaboratively with Area Office staff on Participant Directed Programs. The Program Coordinator II will perform other related duties as assigned by the Area Director or Assistant Area Director.

Finally, the Program Coordinator II is an integral part of the area office management team. They will be expected to participate in regular management meetings, provide updates on relevant investigations and participant directed services, and to exhibit leadership within the office. The Program Coordinator II will be expected to help direct problems towards solution and will be called upon as needed to meet the needs of the individuals served.

Schedule

Monday-Friday: 9:00am-5:00pm
Days Off: Saturday/Sunday
Flexibility required to meet the needs of the Area Office.

About the Department of Developmental Services

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affimative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Southbridge-14 Mechanic Street

Job

Administrative Services

Agency

Department of Developmental Services

Schedule

Full-time

Shift

Day

Job Posting

Sep 1, 2026, 4:44:22 PM

Number of Openings

1

Salary

73,615.88 - 106,401.62 Yearly

Confidential

No

Potentially Eligible for a Hybrid Work Schedule

Yes

Bargaining Unit

06-NAGE - Professional Admin.