Program Monitor

Commonwealth of Massachusetts; Waltham (MA); Hybrid; USD 77,000 - 112,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Commonwealth of Massachusetts seeks a Compliance Officer III to serve as Program Monitor for the Department of Developmental Services in Waltham. You will oversee contracted residential, day, and family support services, ensuring compliance with policies, regulations, and findings.

Collaboration with area office teams is essential. You will monitor performance, conduct records reviews, and participate in programmatic meetings, with potential supervisory duties.

Qualifications

• Four years of full-time, or equivalent part-time, investigatory or regulatory administration experience.
• Bachelor's degree may substitute for up to two years of required experience.
• Education toward such a degree will be prorated based on requirements completed.

Responsibilities

• Act as liaison between Area Office and provider agencies.
• Respond to inquiries regarding DDS policies, regulations and RFRs.
• Monitor and evaluate all contract and state-operated services for compliance with standards and findings.
• Maintain records of agency performance and participate in management meetings.
• Monitor and ensure timely investigations and data in the Investigative Processing System.

Skills

DPPC investigations

Self-advocacy resources

Conflict resolution

Developmentally disabled adults

RFRs

Contracts basics

Education

Bachelor's degree

Tools

Investigative Processing System

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Program Monitor (260005GE)

Job Description

Program Monitor - ( 260005GE )

Description

The Department of Developmental Services (DDS) is seeking a dedicated and qualified Compliance Officer III candidate who will function as the Program Monitor. The Compliance Officer III will work under the direction of the Area Director or designee. The position is an integral member of the Area Office Management Team and is involved in management-level planning and activity. The incumbent will oversee and provide direction to vendor agencies in the design, implementation and evaluation of contracted residential, individual, day/employment and or family support respite programs which support diverse communities.

Duties and Responsibilities

• Act as liaison between Area Office and provider agencies.
• Respond to inquiries regarding DDS policies, regulations and Request For Response (RFRs)
• Work within a team process in collaboration with all levels of area office staff to ensure programs and services are responsive to changing client needs and meets criteria set out in respective RFRs
• Monitor and evaluate all contract and state operated services for compliance with applicable programmatic and regulatory standards, Office of Quality Assurance, and Investigation findings
• Maintain ongoing records of agency performance, participates in all management planning meetings and programmatic meetings with agencies.
• Help keep the investigation database (Investigative Processing System) up to date and comply with timelines.
• Participate in clinical and team meetings as needed.
• Monitor Home and Community Service Information System (HCSIS).
• Help Conduct administrative reviews and develops action plans with agencies, work with community members to review all
• Manage safety plans
• Monitor site visits
• Works closely with Program Coordinator II on contract monitoring, with knowledge of contracts
  • Participates in contract management and oversight.
• Assess trends and patterns which emerge from monitoring activities and report findings to Area Director or Designee.
• May have supervisory responsibilities

Preferred Qualifications

• Knowledge of Disabled Persons Protection Commission (DPPC) and DDS investigations
• Knowledge of resources for self-advocacy for individuals with developmental disabilities
• Ability to apply conflict resolution skills
• Demonstrated ability to work with developmentally disabled adults
• Knowledge of RFRs
• Basic knowledge of contracts

Please Note:This is Full-time, 37.5 hour position.

Shift:Days

Days Off:Saturday and Sunday

Flexibility required to meet the needs of the Office.

About the Department of Developmental Services

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of the government.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

For technical help with Mass Careers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

Qualifications

Minimum Entrance Requirements: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in investigatory or law enforcement work, or regulatory administration work (B) and equivalent combination of the required experience and the substitutions below.

Substitutions

A Bachelor's or higher degree may be substituted for a maximum of the two years of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affiantative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Compliance Officer III

Primary Location

United States-Massachusetts-Waltham - 465 Waverly Oaks Rd

Job

Compliance and Certification

Agency

Department of Developmental Services

Schedule

Full-time

Shift

Day

Job Posting

Aug 11, 2026, 1:16:29 PM

Number of Openings

1

Salary

76,817.52 - 111,796.10 Yearly

If you have Diversity, Affirmitive Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Kendy Derival, [e-mail] - 8572835867

Bargaining Unit

06-NAGE - Professional Admin.

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes