Residential Services Director

Commonwealth of Massachusetts; Danvers (MA); On-site; USD 94,000 - 145,000; Full time

Job summary

Commonwealth of Massachusetts in Danvers is seeking a Residential Services Director for the Northeast Residential Services region. This leadership role oversees 10 homes providing 24/7 residential supports to 43 individuals, with direct and indirect supervision of about 120 staff and responsibility for budgets, safety, and regulatory compliance.

The position requires strategic leadership, coordination with families and state offices, and ensuring timely incident reporting and ISP compliance

Qualifications

• Minimum entrance requirements include five years of professional or managerial experience in business administration, public administration, or clinical management, with at least one year in a supervisory role.
• Substitutions allow degrees to offset experience (Bachelor's for two years, Graduate for three, Doctorate for four).
• Salary placement follows internal guidelines and bargaining agreements.

Responsibilities

• Oversee 10 DDS homes; provide on-call coverage 24/7.
• Lead crisis and emergency management to protect resident health and safety.
• Supervise ~120 DDS staff; monitor budgets for households, overtime, and staffing.
• Make hiring recommendations; manage labor relations and overtime trends.
• Maximize revenues via Federal reimbursements and SNAP program oversight.
• Ensure staff training on Human Rights and compliance with DPPC investigations.
• Maintain ISP alignment and submission through HCSIS and SSTA systems.
• Serve as liaison to families/guardians and to regional offices.

Skills

Leadership experience

Budget oversight

Regulatory compliance

Personnel management

Hiring & labor relations

Education

Bachelor's degree in related field

Graduate degree in related field

Doctorate degree in related field

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Residential Services Director (260005DD)

Job Description

Residential Services Director - ( 260005DD )

Description

The Department of Developmental Services (DDS) is dedicated to creating, in partnership with others, innovative and genuine opportunities for individuals with intellectual disabilities to participate fully and meaningfully in, and contribute to, their communities as valued members. DDS is seeking motivated and experienced candidates for the role of Residential Services Director.

The Residential Services Director works within Northeast Residential Services (NRS). NRS is the largest State Operated provider in the Commonwealth and is comprised of 70 homes that are located throughout the Northeast Region of DDS. This Residential Services Director position is responsible for the overall management for 10 of the homes within NRS that provide 24 hour a day residential supports to 43 individuals.

Duties and Responsibilities (these duties are a general summary and not all inclusive) :

This position has many critical functions that are imperative to ensuring the well-being of the residents we serve that include but are not limited to the following:

• Provides direct oversight to 10 homes; has on-call responsibilities 24/7.
• Responsible for crisis and emergency management in an effort to maintain the health and safety of our residents at all times.
• Provide direct and indirect supervision to approximately 120 DDS employees: ensuring fiscal responsibility by monitoring all assigned budgets (household, overtime, staffing and furniture/equipment). The incumbent will ensure that the homes are clean safe and well maintained at all times, insuring compliance with all applicable regulations.
• Responsible for making hiring recommendations as well as labor relations reviews, tracking utilization of overtime, identifying trends and problem solve for overtime mitigation.
• Maximize monthly revenues through oversight of Federal Reimbursement for Services as well as the SNAP Program (Supplemental Nutritional Assistance Program).
• Ensure all staff is educated in Human Rights and that all Human Rights are being respected.
• Monitor compliance with all DPPC and Department Investigations to ensure that the rights, dignity, and safety of the residents are protected at all times.
• Maintain compliance with the Individualized Service Plans, ensuring all staff maintain required training.
• Serves as a liaison to families/guardians as well as the Area and Regional Offices.
• Responsible for timely incident reporting and tracking as well as ISP submission through HCSIS (Home and Community Service Information System). Also responsible for reporting and approving time through SSTA (Self Service Time and Attendance). Also serves as a hiring manager within Mass Careers.

Please Note:

Position is based in Danvers, the homes assigned to this position are located in North Reading, Reading, Peabody, Middleton and Danvers.

Schedule:Monday-Friday 8:30am - 5:00pm

Days Off: Saturday/Sunday

Flexibility required to meet the needs of the program, as there may be off hour and/or weekend meetings that need to be covered. There is 24/7 on call responsibility with this position.

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

For technical help with Mass Careers, including logging into your profile and/or resetting your password, please call the Employee Service Center at617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affluent Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Program Manager VI

Primary Location

Job

Administrative Services

Agency

Department of Developmental Services

Schedule

Full-time

Shift

Day

Job Posting

Aug 6, 2026, 4:49:08 PM

Number of Openings

1

Salary

94,497.74 - 145,463.14 Yearly

If you have Diversity, Affaire Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Kendy Derival, [e-mail] - 8572835867

Bargaining Unit : M99-Managers (EXE)

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No