Program Coordinator, Gas Reimbursement & M&L

Southeastrans, Inc.; Madison (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Southeastrans, Inc. is seeking a Full Time Admin Support Worker in Madison, WI to oversee and administer Gas Mileage Reimbursement (GMR) and Meals & Lodging (M&L) programs.

You will coordinate transportation, support member requests, and ensure timely participation while maintaining accurate records and training staff. The role involves handling inquiries, promoting program utilization among staff, and ensuring documentation and data integrity within NET InSight and related systems.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Ability to stand or sit for long periods.
• Flexibility to work weekends, evenings, and holidays.
• Ability to work independently or as part of a team.
• Professional appearance and positive attitude.

Responsibilities

• Coordinate and administer Gas Mileage Reimbursement (GMR) and Meals & Lodging (M&L) services, including arranging transportation and supporting member requests.
• Explain program requirements, eligibility, documentation processes, and submission methods to members.
• Answer calls and respond to inquiries regarding GMR, M&L, transportation services, and related activities.
• Promote GMR and M&L programs to Dispatch, Routing, and Call Center staff to maximize utilization.
• Schedule standing orders and demand-response trips using the transportation management system and ensure accurate documentation.
• Generate, distribute, and maintain forms, records, and tracking documents for GMR and M&L activities.
• Maintain data entry and program records in NET InSight and other systems with complete documentation and updates.
• Monitor utilization, volumes, trends, issues, and member needs; report findings to management.
• Provide required documentation to clinical staff, providers, facilities, and members for effective communication.
• Retrieve and process call center messages and appointment information for timely support.
• Identify efficiencies and suggest process improvements to enhance effectiveness and accuracy.
• Maintain HIPAA compliance and confidentiality of member information.
• Perform other duties as assigned.

Skills

Communication

Organizational skills

Stamina

Flexibility

Independent/teamwork

Professional appearance

Job description

Southeastrans, Inc. is seeking a Full Time Admin Support Worker in Madison, WI to oversee and administer Gas Mileage Reimbursement (GMR) and Meals & Lodging (M&L) programs.

You will coordinate transportation, support member requests, and ensure timely participation while maintaining accurate records and training staff. The role involves handling inquiries, promoting program utilization among staff, and ensuring documentation and data integrity within NET InSight and related systems.