Gas Reimbursement & Transit Coordinator

Southeastrans, Inc.; Villa Rica (GA); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Southeastrans, Inc. in Villa Rica, GA is seeking a Full Time Admin Support Worker to coordinate and process gas reimbursement documents in line with established policies. You will act as the primary contact for GR and PT related issues, ensuring timely resolution and member satisfaction.

The role requires 1-2 years in customer service, strong typing (40 wpm), and solid written and verbal communication. You will work with call center teams and finance to manage trips, distribute passes, and

Qualifications

• 1-2 years of Customer Service experience in an inbound call center.
• Computer literate with the ability to learn customer service software applications.
• Ability to type 40 wpm.
• Excellent written and verbal communication skills
• Ability to work independently or with a team

Responsibilities

• Primary contact for Gas Reimbursement & Public Transportation issues; ensure issues are resolved to member and/or Client satisfaction.
• Reviews and notifies Call Center regarding scheduling errors as they are related to GR & PT assigned trips for immediate correction and modification (i.e. GR Payee information, duplicate trips, date of service, mobility, multiple member trips, booking window, etc.)
• Provides feedback to Call Center leadership regarding the CSR staff concerning Gas Reimbursement & PT trip scheduling
• Manage same-day/next-day GR trips timely and appropriately
• Manages and reviews Public Transportation assigned trips
• Ensures Gas Reimbursement documentation & Public Transit passes are accurate and distributed in a timely manner
• Coordinate w/ POC for PT pass inventory to pull and receive PT passes as needed to distribute timely
• Manages daily reporting and processing of Gas Reimbursement documents
• Manage daily PT pass distribution for all active vendors
• Ensures PT passes are pulled and distributed accurately and timely for demand and standing order assigned members
• Act as liaison for escalated issues between members and the Claims and Finance dept.
• Provides feedback to Call Center leadership regarding the CSR staff concerning Gas Reimbursement trip processing.
• Maintains accurate, complete, and clean GR Payee database; updates member files w/ preferred GR Payee
• Assists with other duties as assigned

Skills

Customer Service

Typing 40 wpm

Verbal communication

Written communication

Tools

CRM software

Job description

Southeastrans, Inc. in Villa Rica, GA is seeking a Full Time Admin Support Worker to coordinate and process gas reimbursement documents in line with established policies. You will act as the primary contact for GR and PT related issues, ensuring timely resolution and member satisfaction.

The role requires 1-2 years in customer service, strong typing (40 wpm), and solid written and verbal communication. You will work with call center teams and finance to manage trips, distribute passes, and