Program Coordinator for Alumni Relations

The University of Vermont Foundation; Burlington (VT); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health plan

Dental insurance

Vision insurance

Life insurance

Paid time off

403(b) plan

Tuition remission

Job summary

The University of Vermont Foundation seeks a Program Coordinator for Alumni Relations to manage the Alumni House operations, implement engagement programs, and ensure exceptional guest experiences. The role involves supervising facilities staff and coordinating with campus partners to support events and activities.

Ideal candidates will bring a strong background in administration, customer relations, and data management, with proficiency in Microsoft Office and ability to learn new software.

Qualifications

• Associate’s degree with three years of professional admin experience, preferably in higher education.
• Strong customer relations and interpersonal communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office and data management.
• Ability to learn software applications and provide training.

Responsibilities

• Oversee day-to-day operations of the Alumni House and manage facilities staff.
• Develop systems, policies, and procedures to support engagement programs.
• Deliver high level customer service standards for Alumni House guests.
• Coordinate with events services and prepare utilization and set-up reports.
• Perform office support and other duties as assigned.

Skills

Customer relations

Interpersonal communication

Organizational skills

Documentation management

Data manipulation

Education

Associate’s degree and 3 years of professional admin experience

Tools

Microsoft Office

Database software

Job description

JOB TITLE: Program Coordinator for Alumni Relations, UVM Foundation

REPORTS TO: Assistant Vice President of Alumni Relations, UVM Foundation

FTE: Full-Time

EXPECTED SALARY: $55,000 – 60,000; plus, the UVM Foundation’s progressive benefits package, which includes: a comprehensive health plan; dental, vision, and life insurance; a robust paid time off package; a 403(b) plan with immediate vesting and contributions; and tuition remission.

JOB SUMMARY

The Program Coordinator for Alumni Relations plays a key role in strengthening and sustaining the long-term engagement of university alumni, friends, and donors. The Program Coordinator oversees the day-to-day operations of the Alumni House, including managing facilities and operations staff to support planned activities and events; they also develop and implement systems, policies, and procedures that support the Association’s core engagement programs. The role is responsible for delivering high level customer service standards and protocols to ensure a safe, welcoming, and high-quality experience for all Alumni House guests.

ESSENTIAL FUNCTIONS

• 40% – House Operations Management* Daily onsite presence and building operations 8 a.m. to 4:30 p.m. with a one-hour lunch. Responsibilities: staffing a welcome center; producing daily utilization and set‑up reports; reserving space; coordinating with University event services; supporting major functions; conducting regular meetings with AVP of Alumni Relations to address critical business functions.
• 25% – Facility and Inventory Management Building maintenance and custodial standards; monitor room setups and breakdowns; coordinate fire and safety programs; maintain equipment inventory control system; coordinate gallery displays and alumni/faculty library collections; ensure facility compliance with government regulations and health and security standards; liaison to UVM CatCard Center for building security and access management; develop and monitor a visitor parking management program.
• 15% – Program Support Active, team‑oriented role in ensuring the success and attainment of alumni relations program goals; collaborate with UVM Foundation staff to raise awareness of alumni house programs and coordinate with campus partners.
• 15% – Office Support Monitor and replenish office supplies and items necessary for departmental operations; support other Alumni Association activity as needed.
• 5% – Other Duties as Assigned

Specific standards of performance will be captured as metrics in an annual business plan.

DESIRED SKILLS & ABILITIES

• Skilled relationship builder, with experience in customer relations settings.
• Superior skills in Microsoft Office suite, specifically high efficiency in data manipulation and document management.
• Experience with and ability to learn software applications (database utilization; as well as the ability to set up software for efficient use and deliver training to colleagues).
• Ability to think independently and use critical and creative thinking to solve problems in a complex environment.
• Highly organized, flexible, collaborative, and able to respond to multiple senior level professionals.
• Ability to manage multiple projects simultaneously with a keen eye for detail and the ability to balance needs of team members.
• Self‑starter with the ability and desire to achieve a high level of productivity and success and to consistently seek new opportunities to learn and grow.
• Strong interpersonal skills; demonstrated written/oral communication skills.

MINIMUM EDUCATION & EXPERIENCE

Associate’s degree and three years of professional administrative assistant experience, preferably in higher education or any equivalent combinations of education and/or experience from which comparable knowledge, skill and abilities have been achieved.