Program Coordinator — Community Care & Compliance

Mid-South Care Services; Williamsburg Estates (TN); On-site; USD 42,000 - 68,000; Full time

Job summary

Mid-South Care Services is seeking a Program Coordinator to oversee services across Middle Tennessee, including CHOICES, ECF CHOICES, DDA, CLS, Family Model Residential, Personal Assistance, CISS, and ILST. The role ensures quality, person-centered care and regulatory compliance.

You will conduct regular visits, maintain detailed documentation, and monitor performance while coordinating admissions and service needs. A bachelor’s degree is preferred for this position.

Qualifications

• Experience in human services, healthcare or disability services.
• Knowledge of person-centered care and service coordination.
• Strong communication, organization and problem-solving skills.
• Ability to work independently, manage priorities and meet deadlines.
• Valid driver’s license, reliable transportation, and ability to travel throughout Middle Tennessee.
• Experience with CHOICES, ECF CHOICES, DDA or Family Model Services preferred.
• Bachelor's degree in a related field preferred.

Responsibilities

• Coordinate and monitor services, ensuring quality, safety, and continuity of care.
• Conduct regular visits with individuals supported and Family Model Providers.
• Ensure Person-Centered Support Plans (PCSPs), authorizations, and individual goals are followed.
• Maintain accurate, timely documentation, service records, and reports.
• Monitor staff and provider performance, addressing concerns promptly.
• Coordinate admissions, placements, transitions, and service needs.
• Ensure compliance with TennCare, DDA, Medicaid, and HCBS requirements.
• Report and follow up on incidents, complaints, and quality concerns.
• Monitor scheduling, service delivery, and electronic visit verification (EVV).
• Maintain positive relationships with families, support coordinators, and community partners.
• Support referrals, program growth, and provider development.
• Participate in an after-hours on-call rotation.

Skills

Experience in human services

Person-centered care

Communication skills

Organization skills

Problem-solving

Independence

Driver's license

Travel willingness

Team collaboration

Education

Bachelor's degree

Job description

Mid-South Care Services is seeking a Program Coordinator to oversee services across Middle Tennessee, including CHOICES, ECF CHOICES, DDA, CLS, Family Model Residential, Personal Assistance, CISS, and ILST. The role ensures quality, person-centered care and regulatory compliance.

You will conduct regular visits, maintain detailed documentation, and monitor performance while coordinating admissions and service needs. A bachelor’s degree is preferred for this position.