Program Coordinator, Bureau Ops & Records

State of Indiana; Indianapolis (IN); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical plan options (3 plans)

Health Savings Account

Pension plan options

Paid leave policies

Education Reimbursement

Free Parking

LinkedIn Learning access

Job summary

State of Indiana is seeking a Program Coordinator to oversee RFI and Mail Room operations in the central BMV offices in Indianapolis. You’ll guide a ten-person team, manage workloads, monitor queues, and maintain documentation, while delivering training and performance feedback.

The role emphasizes adherence to agency policies, cross‑training, and ensuring timely, accurate processing while supporting broader agency operations. A degree is not required and on-site work hours are standard.

Qualifications

• Ability to multi-task, be challenge driven, and goal oriented.
• Strong time management and organizational skills.
• Ability to manage multiple projects, remain organized, and be detail oriented.
• Ability to communicate effectively verbally and in writing.
• Adherence to department policies and secure issuance.

Responsibilities

• Follow agency policies to ensure efficient daily production.
• Answer technical questions and trace requested information.
• Sort, distribute, and handle records and documents.
• Process mail daily, including typing and printing letters with comments.
• Oversee and track branch errors processes.
• Notify applicants for additional information.

Skills

Leadership

Organization

Communication

Time management

Detail oriented

Teamwork

Tools

CVO systems

Job description

State of Indiana is seeking a Program Coordinator to oversee RFI and Mail Room operations in the central BMV offices in Indianapolis. You’ll guide a ten-person team, manage workloads, monitor queues, and maintain documentation, while delivering training and performance feedback.

The role emphasizes adherence to agency policies, cross‑training, and ensuring timely, accurate processing while supporting broader agency operations. A degree is not required and on-site work hours are standard.