BMV Program Coordinator

State of Indiana; Indianapolis (IN); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical plan options (3 plans)

Health Savings Account

Pension plan options

Paid leave policies

Education Reimbursement

Free Parking

LinkedIn Learning access

Job summary

State of Indiana is seeking a Program Coordinator to oversee RFI and Mail Room operations in the central BMV offices in Indianapolis. You’ll guide a ten-person team, manage workloads, monitor queues, and maintain documentation, while delivering training and performance feedback.

The role emphasizes adherence to agency policies, cross‑training, and ensuring timely, accurate processing while supporting broader agency operations. A degree is not required and on-site work hours are standard.

Qualifications

• Ability to multi-task, be challenge driven, and goal oriented.
• Strong time management and organizational skills.
• Ability to manage multiple projects, remain organized, and be detail oriented.
• Ability to communicate effectively verbally and in writing.
• Adherence to department policies and secure issuance.

Responsibilities

• Follow agency policies to ensure efficient daily production.
• Answer technical questions and trace requested information.
• Sort, distribute, and handle records and documents.
• Process mail daily, including typing and printing letters with comments.
• Oversee and track branch errors processes.
• Notify applicants for additional information.

Skills

Leadership

Organization

Communication

Time management

Detail oriented

Teamwork

Tools

CVO systems

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Role Overview:

The Program Coordinator oversees all operational functions within the Request for Information (RFI) and Mail Room units. This role is responsible for guiding staff in accurately processing RFI requests, driver and vehicle records, mail handling tasks, and all associated workflow queues while ensuring adherence to agency policies, procedures, and turnaround standards.

You will supervise a team of ten employees, maintaining timely and accurate processing through active monitoring of workloads, queue management, task assignments, and daily efficiencies. Key duties include cross‑training, daily reporting, auditing work for accuracy, and maintaining required documentation.

The position also supports broader agency operations by updating department manuals, delivering regular training and performance feedback, approving timesheets, managing attendance, conducting one‑on‑one and team meetings, administering discipline, and ensuring overall compliance with agency expectations.

The top skills desired in an ideal candidate include:

• Strong leadership and coordination within a detail oriented operational environment.
• Excellent organizational and communication skills, with the ability to monitor multiple workflows simultaneously.
• Proficiency in training and coaching staff to maintain compliance, accuracy, and production expectations.

This is an onsite position in the central BMV Offices at the Indiana Government Center in Indianapolis, Indiana. Work hours are Monday - Friday, 8:15 am - 4:45 pm.

The salary for this position traditionally starts at $42,900.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are:

• Follow agency policies and operating procedures daily to ensure efficient daily production.
• Answers technical questions and traces requested information.
• Sorts and distributes or responds to and handles records, files, and other documents.
• Process mail correspondence daily which includes typing/printing letters and inserting comments.
• Oversee and track branch errors processes.
• Notify and correspond with Applicants for additional information.
• Represents the agency in a positive and professional manner.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Ability to multi-task, be challenge driven, and goal oriented.
• Possess strong, effective time management and organizational skills.
• Ability to manage multiple projects, remain organized, and be detail-oriented.
• Ability to effectively communicate verbally and in writing.
• Ability to adhere to department policies and processes for secure issuance.
• Ability to function in a small independent group environment.
• Thorough knowledge of departmental function and the organization of the agency.
• Be flexible and a creative thinker.
• Ability to learn and retain the operation of all CVO systems.
• Practical knowledge of laws and regulations pertaining to section functions.
• Basic knowledge of computer procedures.
• Ability to compose correspondence.
• Ability to be tactful when dealing with visitors and answering telephone calls.
• Must enjoy working in a team environment.
• Display an ability to work and communicate successfully.
• Produce accurate and quality results.
• Follow and support BMV policies and procedures.

A degree is not required.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .