BMV Records Clerk

State of Indiana; Indianapolis (IN); On-site; USD 23,000 - 28,000; Full time

Job summary

The State of Indiana, Bureau of Motor Vehicles, is hiring a Records Clerk in Indianapolis to process court documentation and apply convictions to driver records. You will handle in-state and out-of-state documents, respond to inquiries, and maintain compliant records with accuracy and confidentiality.

We seek strong data entry, intermediate computer skills, and excellent written and verbal communication. This onsite role offers a stable government career and opportunities to contribute to

Qualifications

• Strong data entry abilities and attention to detail.
• Proficient computer skills including Microsoft Word and Excel.
• Experience with STARS database or similar records systems.
• Ability to handle high volumes of documents accurately.
• Excellent written and verbal communication.

Responsibilities

• Process court documentation and apply traffic convictions to driver records.
• Manage documentation from in-state and out-of-state agencies.
• Respond to driver inquiries about their records.
• Maintain accurate and organized driver records in compliance with agency standards.
• Communicate professionally with court staff, state agencies, and drivers.

Skills

Data entry

Written communication

Verbal communication

Attention to detail

Organizational skills

Customer service

Independent work

Tools

STARS database

Microsoft Word

Microsoft Excel

Case management software

Database tools

Job description

Select how often (in days) to receive an alert:

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

Our mission is to serve all Hoosiers by providing best‑in‑class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

• Invest in our employees
• Engage our customers

This is an onsite position in the BMV Central Office at the Indiana Government Center in Indianapolis, Indiana.

Role Overview:

The BMV Records Clerk is responsible for processing court documentation and accurately applying traffic‑related convictions to driver records. You will manage documentation from in‑state and out‑of‑state agencies and respond to driver inquires about their records.

This role requires strong data entry abilities, intermediate computer proficiency, and effective written and verbal communication skills. Attention to detail and the ability to work with a high volume of documentation are essential.

Key outcomes for this role are:

• Navigate and utilize the System Tracking and Record Support (STARS) database to manage driver records.
• Use Microsoft Office applications daily to support data entry and documentation tasks.
• Process documents that affect a driver's license status or driving privileges.
• Maintain accurate and organized driver records in compliance with agency standards.
• Communicate professionally with court staff, state agencies, and Indiana drivers to resolve record‑related questions or issues.

Pay Rate:

This position traditionally starts at an hourly rate of $17.55.

A Day in the Life:

The essential functions of this role are:

• Supports the daily operations of an organization by performing general office tasks.
• Communicates with customers, employees, and other individuals to answer questions, disseminate, or explain information.
• Reviews files, records, and other documents to obtain information to respond to requests.
• Types forms, correspondence, memos, and other materials.
• Maintains filing systems for efficient recordkeeping and easy retrieval.
• Checks emails, send faxes, make copies, and updates computer databases.
• Answers telephones and gives information to callers, take messages, or transfers calls to appropriate individuals.
• Trains other staff members to perform work activities, such as using computer applications.
• Completes tasks or projects assigned by supervisor in a timely manner.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned any time.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Working knowledge of general office functions and clerical procedures.
• Excellent critical thinking skills.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Excellent attention to detail and proofreading skills.
• Proficient computer skills required, including but not limited to Microsoft Word, Excel, case management and data base tools.
• Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties.
• Ability to work independently.
• Ability to provide effective and professional customer service to internal and external parties.
• Able to perform essential functions with or without reasonable accommodation.

A degree is not required. However, at least 1 year of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Benefits of Employment with the State of Indiana:

This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .