Program Coordinator - Advocacy

TechDigital Group; Rhode Island; Hybrid; USD 27,552 - 48,216; Part time

Job summary

TechDigital Group is seeking a contractor to provide flexible operational support across its Customer Advocacy program. The role combines program coordination with data management responsibilities, ensuring advocacy programs run smoothly and effectively.

The ideal candidate will assist in sourcing customer advocates, managing content workflows, supporting events, and conducting audits to maintain data quality.

Qualifications

• Experience in program coordination and data management.
• Familiarity with customer advocacy programs and workflows.

Responsibilities

• Assist with sourcing and maintaining the customer advocate pipeline.
• Coordinate customer success stories and advocacy assets.
• Manage speaker list and logistics support for events.
• Support the migration of advocacy-related files.
• Conduct audits of database and advocacy program records.
• Help document standard operating procedures.

Job description

We are seeking a contractor to provide flexible operational support across our Customer Advocacy program. This role blends day-to-day program coordination with critical data management responsibilities, including file migrations, audits, and cleanup. It's a great fit for someone who is equally comfortable with content workflows and the behind-the-scenes data hygiene that keeps advocacy programs running at scale.

Responsibilities

• Advocacy Program Support: Assist with sourcing and maintaining the customer advocate pipeline. Support 1:1 reference requests, track usage, and help maintain accurate customer attributes in the reference database.
• Content & Asset Coordination: Support the workflow for customer success stories and other advocacy assets from initiation through publication. Coordinate across internal teams to keep projects moving.
• Speaker & Event Support: Assist with speaker list management, outreach coordination, and logistics support for events.
• File & Data Migration: Support the migration of advocacy-related files, records, and assets across platforms and systems. Document migration workflows and flag data quality issues.
• Database & Program Audits: Conduct regular audits of the reference database and advocacy program records to ensure accuracy, completeness, and compliance with program standards. Identify and resolve duplicate, outdated, or missing records.
• Process Documentation: Help document and maintain standard operating procedures for both program and data management activities.