Contractor: Customer Advocacy Program Specialist

TechDigital Group; New York (NY); Hybrid; USD 55,000 - 83,000; Full time

Job summary

TechDigital Group seeks a contractor to provide flexible operational support across our Customer Advocacy program, blending day-to-day program coordination with data management tasks, including migrations, audits, and cleanup.

You will help source and maintain advocate pipelines, coordinate content and assets from inception to publication, and support events and data quality initiatives to keep advocacy programs running at scale.

Qualifications

• Experience supporting advocacy programs and content workflows.
• Ability to manage data quality and data hygiene tasks.
• Proven coordination skills across multiple teams.

Responsibilities

• Advocacy Program Support: Assist with sourcing and maintaining the customer advocate pipeline. Support 1:1 reference requests, track usage, and help maintain accurate customer attributes in the reference database.
• Content & Asset Coordination: Support the workflow for customer success stories and other advocacy assets from initiation through publication. Coordinate across internal teams to keep projects moving.
• Speaker & Event Support: Assist with speaker list management, outreach coordination, and logistics support for events.
• File & Data Migration: Support the migration of advocacy-related files, records, and assets across platforms and systems. Document migration workflows and flag data quality issues.
• Database & Program Audits: Conduct regular audits of the reference database and advocacy program records to ensure accuracy, completeness, and compliance with program standards. Identify and resolve duplicate, outdated, or missing records.
• Process Documentation: Help document and maintain standard operating procedures for both program and data management activities.

Skills

Content workflows

Data hygiene

Program coordination

Audits

Data migration

Job description

TechDigital Group seeks a contractor to provide flexible operational support across our Customer Advocacy program, blending day-to-day program coordination with data management tasks, including migrations, audits, and cleanup.

You will help source and maintain advocate pipelines, coordinate content and assets from inception to publication, and support events and data quality initiatives to keep advocacy programs running at scale.