PROGRAM COORDINATOR

City of New York; New York (NY); On-site; USD 72,000 - 79,000; Full time

Job summary

The City of New York is seeking two Administrative Community Relations Specialists to serve as Program Coordinators. The roles involve preparing reports, implementing community programs, and analyzing operations to improve service delivery for vulnerable populations. Ideal candidates will have strong communication skills and relevant experience in community relations.

Benefits

Potential eligibility for federal loan forgiveness programs

Qualifications

• 4 years of community liaison experience, 2 years in administrative capacity.
• Knowledge of social and homeless services administration.

Responsibilities

• Prepare evaluation reports and implement community development programs.
• Analyze program operations and lead intra/inter-agency meetings.

Skills

Communication

Data Analysis

Community Relations

Education

Baccalaureate Degree

High School Diploma

Job description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE COMMUNITY RELATIONS SPECIALIST CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE, OR BE REACHABLE WITH A SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE COMMUNITY RELATIONS SPECIALIST EXAM (#1120).

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing, all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team and a multi-billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Operations oversees the day-to-day operations of the agency’s Single Adult, Adult Families, and Families with Children shelter systems, both directly run and contracted providers. The work in this Division centers on re-housing all shelter populations and implementing programming/shelter initiatives. This Division ensures that services to the City’s most vulnerable populations are delivered 24/7, throughout all five boroughs.

The Department of Homeless Services (DHS) is recruiting for two (2) Administrative Community Relations Specialist NM-I positions to function as Program Coordinators. These roles will:

1. Prepare evaluation reports, policies, procedures, and workflows by researching information and using data from observations, reviews, and program plans to document program development and implementation.
2. Implement community development programs by assessing needs and consulting with key personnel to facilitate service delivery.
3. Make recommendations on programs, policies, and procedures by analyzing current systems and objectives.
4. Research alternative methods of program design and implementation to improve service delivery and adopt best practices.
5. Analyze program operations through data collection, review of statistics, and other data to support agency leadership with documentation for funding and planning.
6. Lead intra/inter-agency meetings and conferences, facilitate agendas, identify issues, and promote consensus for action.
7. Participate in staff meetings, facilitate discussions, and keep staff informed of goals, program changes, and policies.
8. Respond to requests for information or documentation from staff and other agencies, determining the necessary materials for research and consulting with supervisors.

Work Location: 33 Beaver Street, New York, NY 10004.

Hours/Schedule: Monday-Friday, 9:00 am – 5:00 pm.

Minimum Qualifications:

• A baccalaureate degree from an accredited college or university and four years of satisfactory, full-time community liaison, community organization, or community relations experience, with at least two years in a broad administrative or policy-making capacity; or
• A high school diploma or equivalent and eight years of relevant experience, with at least two in a similar capacity; or
• Equivalent education and experience, with specific credits and experience requirements detailed above.

Preferred Skills include knowledge of social and homeless services administration, city personnel policies, labor relations, strong computer skills, and effective communication abilities.

This position is also open to qualified persons with a disability under the 55-a Program. Please indicate your interest at the top of your resume and cover letter.

Additional benefits include potential eligibility for federal loan forgiveness programs (https://studentaid.gov/pslf/).

Residency in New York City is generally required within 90 days of appointment, with some exceptions for city employees with continuous service.

The City of New York is an equal opportunity employer committed to diversity and inclusion, prohibiting discrimination and harassment based on protected characteristics.

Salary Range: $72,876.00 – $78,590.00.