Captive Support Manager

Captive-Resource; Itasca (IL); Hybrid; USD 97,000 - 119,000; Full time

Job summary

Captive-Resource in Itasca, IL is seeking a Full-Time Health Solutions supervisor to oversee the captive support team focused on processing new business and renewal submissions. The role partners with Program Management Leadership to align objectives, SLAs, and quality with enterprise goals.

We value a Bachelor’s degree and 5+ years of related experience, including 2+ years in people leadership. This hybrid position offers growth, strong oversight, and a collaborative environment at the

Qualifications

• Bachelor’s Degree or Equivalency in a related discipline.
• Five (5) plus years of related experience with at least two (2) years in a role requiring the oversight and development of people.

Responsibilities

• Oversee the captive support team and implement the vision with leadership.
• Ensure SLAs meet enterprise objectives and adapt as needed.
• Drive continual improvement of processes and delivery outcomes.
• Manage personnel and mentor staff with time management and delegation.
• Hold quarterly one-on-one touchpoints and monthly full-team meetings.

Skills

Leadership

Work ethic

Process improvement

Planning

Critical thinking

Communication

Positive attitude

Education

Bachelor’s Degree

Job description

Job Category: Health Solutions / Medical Stop Loss

Requisition Number: CAPTI001386

• Posted : October 9, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Hybrid - Corporate Office
Itasca, IL 60143, USA

• Pay or shift range: $96,500 USD to $118,700 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Our benefits include medical, dental, vision, Rx, 401(k), life and AD&D, short-term and long-term disability, and more. Please visit our website for more information.

Description

Oversee the day-to-day operations of the Health Solutions captive support team focused on the processing of new business submissions, renewal submissions and other departmental projects, as needed. Works with Program Management Leadership to ensure that the enterprise objectives, growth goals, service level agreements, and overall quality are supported by the captive support team.

Education and Experience

• Bachelor’s Degree or Equivalency in a related discipline
• Five (5) plus years of related experience with at least two (2) years in a role requiring the oversight and development of people

Skills/Competencies Requirements

• Strong ability to lead, motivate, and develop a diverse group of team members
• Strong work ethic with a drive to succeed
• Strong focus on continuing to enhance and develop business processes
• Strong planning and prioritization skills
• Strong critical thinking and problem-solving skills
• Excellent written and verbal communication skills
• Positive attitude and commitment to support business culture

Essential Duties and Responsibilities

• Work with Health Solutions Program Management Leadership to deliver the vision of the captive support team including on-going assessment and tweaking of that vision
• Evaluate service level agreements to ensure they are being met as well as are still in line with the objectives of the captive support team
• Focused on driving continual improvement by evaluating current processes to ensure they are still in line and meet the objectives of the captive support team
• Focused on delivery and results
• Oversee the personnel in the Health Solutions captive support team
• Support the Health Solutions Program Management directive as it relates to the roles and responsibilities of the captive support team
• Hold recurring one-on-one touchpoints with personnel in the unit at least quarterly
• Hold monthly meetings as a full captive support team
• Coach, mentor, and develop staff including time management, delegation and conflict resolution