Program Coordination Specialist - Medical Education & Events

Harvard University; Massachusetts; Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision insurance

Retirement plans

Wellbeing resources

Family support

Tuition assistance/reimbursement

Job summary

Harvard University is seeking a Program/Project Manager for External Education in Postgraduate Medical Education. You will coordinate learners, staff, and faculty for live and virtual programs, ensuring smooth enrollment, communications, and compliance.

The role involves collaborating with Course Directors, managing evaluations, and supporting on-site and online events. A bachelor’s degree and 3+ years of related experience are preferred, with hybrid work options.

Qualifications

• 3+ years of experience in program, project management, event, or conference management in a professional setting.
• Bachelor's Degree preferred.
• Strong customer service orientation with excellent interpersonal and communication skills.
• Be able to work in a collaborative team environment.
• Experience with Zoom and virtual event management preferred.

Responsibilities

• Serve as first point of contact for learners of our programs, routing calls, mail, and emails.
• Provide high-level relationship management to course administrators and registrants.
• Respond to inquiries from faculty and support local, national, and international learners.
• Provide day-of customer service for live virtual events and support on-demand learners with MyCE/EdX platforms.
• Support program coordinators managing in-person courses, possibly on-site at events.
• Design and distribute evaluations to attendees and collaborate to create post-activity evaluation.
• Analyze evaluation data to maximize validity and ensure accreditation guidelines are followed.
• Guide learners on MyCE and MyLearn platforms to access materials and transcripts.

Skills

Customer service

Interpersonal skills

Communication

Team collaboration

Prioritization

Deadline-driven

Problem solving

Event support

Technical aptitude

Education

Bachelor's degree

Tools

Microsoft 365

Cvent

Salesforce

Zoom

Job description

Harvard University is seeking a Program/Project Manager for External Education in Postgraduate Medical Education. You will coordinate learners, staff, and faculty for live and virtual programs, ensuring smooth enrollment, communications, and compliance.

The role involves collaborating with Course Directors, managing evaluations, and supporting on-site and online events. A bachelor’s degree and 3+ years of related experience are preferred, with hybrid work options.