Program Administration & Events Coordinator

Conditions. Workplace Diversity, LLC.; Boston (MA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision insurance

Retirement plans

Tuition assistance

Commuter benefits

Job summary

Harvard Medical School’s Office for External Education invites applications for a role supporting learners across live and virtual programs. You will route inquiries, manage communications, and assist with enrollment and certificate processes for a global audience.

You will work with faculty and course teams to ensure smooth event delivery, proper evaluations, and access to LMS platforms like MyCE and EdX, while coordinating on-site needs when required.

Qualifications

• 3+ years of experience in program/project management, event or conference management in a professional setting
• Higher education may count towards experience
• Bachelor's Degree preferred

Responsibilities

• Serve as first point of contact for learners attending programs; route calls, mail, and e-mails, and disseminate information about education programs
• Provide high-level relationship management to course administrators and registrants; monitor departmental emails and draft communications
• Respond to inquiries from faculty and support enrollment and policy/procedures for local, national, and international audiences
• Provide day-of customer service for live virtual events including interfacing with faculty, attendees, vendors
• Support on-demand learners with technical questions related to MyCE and the EdX platform
• Assist program coordinators with on-site events including interactions with faculty, attendees, hotel staff, vendors and temporary staff
• Create and distribute evaluations to course attendees at program start
• Collaborate with Course Director and Course Administrators to align activities with learning objectives and post-activity evaluation
• Design, collect, and analyze evaluation data to maximize validity and compliance with accreditation guidelines
• Guide learners on MyCE and MyLearn platforms to access materials and transcripts
• Support Course Directors with access to MyCE reports including attendance data
• Ensure attendees receive notifications about evaluations and certificates
• Collaborate with staff on new course approvals and ongoing development

Skills

Customer service

Interpersonal skills

Team collaboration

Technical aptitude

Microsoft 365

Cvent

Salesforce

Multi-tasking

Zoom

Virtual events

Education

Bachelor's degree preferred

Tools

Microsoft 365

Cvent

Salesforce

Job description

Harvard Medical School’s Office for External Education invites applications for a role supporting learners across live and virtual programs. You will route inquiries, manage communications, and assist with enrollment and certificate processes for a global audience.

You will work with faculty and course teams to ensure smooth event delivery, proper evaluations, and access to LMS platforms like MyCE and EdX, while coordinating on-site needs when required.