Program Clerk – Housing Services

Shamass; Springfield (MA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Benefits package

Job summary

Springfield Housing Authority in Springfield, MA seeks a Program Clerk for full-time work with a benefits package. Rate: $21.58 per hour, 40 hours/ week.

The clerk reports to a property manager and handles visitors, phones, rent changes, tenant certifications, and related administrative duties. Responsibilities include preparing occupancy packets, posting deposits and checks, managing court documents, notices, and reports, and supporting the housing office with diverse populations.

Qualifications

• Associate degree in business or related field completed.
• Strong Microsoft Office skills and ability to use information systems.
• Excellent customer service and communication with diverse populations.
• Bi-lingual abilities are preferred.

Responsibilities

• Receiving visitors, answering phones and general office work such as filing.
• Calculating rent changes; scheduling appointments with tenants to complete their certification process and assist tenants with completion of forms.
• Interview tenants annually to determine family composition and income.
• Contact various public agencies, employers and banking institutions to determine continued eligibility.
• Preparing occupancy packets.
• Distributing parking stickers.
• Posting checks and prepare bank deposits.
• Posting legal charges. Preparing landlord verifications.
• Assisting in the collection of rents.
• Administering court documents including summary process and file in the court.
• Preparing vacate notices.
• Preparing reports. Maintain court and in-house agreements. Prepare 14 day notices.
• Providing other administrative and clerical support to the property management office.

Skills

Customer service

Communication

Bilingual preferred

Education

Associate degree in business or related field

Tools

Microsoft Office

Information systems software

Job description

Springfield Housing Authority in Springfield, MA seeks a Program Clerk for full-time work with a benefits package. Rate: $21.58 per hour, 40 hours/ week.

The clerk reports to a property manager and handles visitors, phones, rent changes, tenant certifications, and related administrative duties. Responsibilities include preparing occupancy packets, posting deposits and checks, managing court documents, notices, and reports, and supporting the housing office with diverse populations.