Program, Capability & Process Development Intern

Xcel Energy Services Inc; Denver (CO); Hybrid; USD 27,000 - 34,000; Full time

Benefits offered by this job

Pension

401(k) plan

Paid time off (PTO)

Holidays

Job summary

Xcel Energy is seeking interns to support enterprise continuous improvement, learning, and operating system initiatives. You will help create process materials, analyze data, build dashboards, and assist with learning content delivery, working with cross-functional teams to drive program efficiency.

The roles span Programs Ops & Continuous Improvement, Organizational Development & Capability Strategy, Instructional Design, and One-Way Process Design, with a hybrid work setup and a

Qualifications

• Current Student, Junior status (as of Fall 2027) or higher; Enrolled in an accredited college or university and pursuing a degree in Organizational Development, Industrial/Organizational Psychology, Human Resources, Business, Business Administration, Organizational Leadership, Management, Education, Curriculum Development, Process Improvement, or a related field of study.
• Able to work full-time during the summer (up to 40 hours a week)/ part time during the school year (up to 20 hours a week) and commuting to the designated work location in-person, per our hybrid work policy.

Responsibilities

• Support program and process development by creating process flows, documentation, standard work, job aids, and training materials.
• Gather, analyze, and summarize data, feedback, KPIs, and survey results to identify trends, gaps, and improvement opportunities.
• Create and update presentations, dashboards, trackers, templates, visual management tools, and other resources for leaders, teams, and program participants.
• Assist with the design, development, and delivery of learning content, workshops, eLearning, facilitator guides, learner activities, and communication materials.
• Partner with team members, subject matter experts, facilitators, and stakeholders to support project execution, training rollouts, cohort activities, and continuous improvement efforts.
• Research industry best practices in Lean, operational excellence, organizational development, learning, and talent development to support recommendations and program enhancements.
• Maintain program resources, SharePoint or Teams content, knowledge management materials, standards, procedures, and administrative records to support effective program operations.

Skills

Microsoft 365

Excel

PowerPoint

Forms

SharePoint

Teams

Analytical thinking

Communication

Learning & development

Education

Pursuing degree in Organizational Development or related field

Tools

Visio

Job description

Position Summary

Support enterprise continuous improvement, learning, and operating system initiatives through operational, administrative, communications, training, and project support. The role may contribute to the Lean Expert Program, enterprise learning experiences, One-Way Office initiatives, and broader deployment efforts by maintaining program materials, administering surveys, developing tools and documentation, supporting curriculum and content creation, assisting with live learning experiences, and helping employees apply skills in real work. Work alongside experienced practitioners and cross-functional partners to strengthen capability development, organizational design, coaching frameworks, process documentation, standards, breakthrough methodologies, and program efficiency. Assignments may vary by position and business need, providing opportunities to build collaborative relationships with team members and leaders while supporting project execution, participant experience, responsiveness, and continuous improvement across the organization.

Teams Hiring

• Program Ops & Continuous Improvement (Juniors or Higher)
• Organizational Development & Capability Strategy (Grad Students)
• Instructional Design (Grad Students)
• One-Way Process Design (Grad Students)

Typical Intern Responsibilities

• Support program and process development by creating process flows, documentation, standard work, job aids, and training materials.
• Gather, analyze, and summarize data, feedback, KPIs, and survey results to identify trends, gaps, and improvement opportunities.
• Create and update presentations, dashboards, trackers, templates, visual management tools, and other resources for leaders, teams, and program participants.
• Assist with the design, development, and delivery of learning content, workshops, eLearning, facilitator guides, learner activities, and communication materials.
• Partner with team members, subject matter experts, facilitators, and stakeholders to support project execution, training rollouts, cohort activities, and continuous improvement efforts.
• Research industry best practices in Lean, operational excellence, organizational development, learning, and talent development to support recommendations and program enhancements.
• Maintain program resources, SharePoint or Teams content, knowledge management materials, standards, procedures, and administrative records to support effective program operations.

Minimum Requirements

Current Student, Junior status (as of Fall 2027) or higher; Enrolled in an accredited college or university and pursuing a degree in Organizational Development, Industrial/Organizational Psychology, Human Resources, Business, Business Administration, Organizational Leadership, Management, Education, Curriculum Development, Process Improvement, or a related field of study. Able to work full-time during the summer (up to 40 hours a week)/ part time during the school year (up to 20 hours a week) and commuting to the designated work location in-person, per our hybrid work policy.

Preferred Qualifications

• Current Grad Students are highly preferred to apply Analytical curiosity and ability to summarize data/results to support reporting and decision making.
• Proficiency with Microsoft 365 applications; including Excel, PowerPoint, Forms, SharePoint, and Teams.
• Strong written, verbal, presentation and facilitation skills and ability to communicate clearly with team members, leader and decision-making groups.
• Interest or experience in learning and development, adult learning principles, ADDIE, eLearning tools, and training design.
• Familiarity with process improvement; including process mapping, documentation, Visio, change management and organizational design
• Strong attention to detail, adaptability, learn agility, manage multiple priorities and work independently on ambiguous tasks/projects.

Non‑Bargaining

The anticipated starting base pay for this position is: $19.50 to $24.50 per hour

Benefits

• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you're ready to be a part of something big, we invite you to join our team.

Deadline to Apply: 10/16/26

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ACCESSIBILITY STATEMENT

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You. Us. Together.

At Xcel Energy, we're more than an energy company. We're reinventing how we power communities. Redefining how we care for customers. Reaffirming our commitment to the planet. We're committed to leading with equity and inclusion. You're not waiting for change - you're creating it. You're driven to protect the environment, support your community, and seek innovation. You want a career that grows with you and an employer who values you. You are reliable, trustworthy and bring integrity to everything you do. We are leading the way in clean energy. We're using technology and innovation in every facet of our company. We're providing safe, stable jobs with robust benefits. We keep our customers at the center of all we do. We're committed to hiring a workforce that reflects the communities we serve. Together, we can provide carbon-free electricity by 2050. Together, we can take care of the environment and our communities. Together, we can create a place where everyone belongs. Together we're building a better tomorrow.