Manager - Engineering and Operations

Xcel Energy Services Inc; Denver (CO); On-site; USD 98,000 - 139,000; Full time

Benefits offered by this job

Annual incentive

Medical plan

Dental

Vision

Life insurance

401(k) plan

Pension

Paid time off

Holidays

Transit benefits

STD/LTD

EAP

Tuition reimbursement

Volunteer PTO

Parental Leave

Job summary

Xcel Energy is seeking a Manager - Engineering and Operations to lead a team responsible for operational management and continuous improvement of security and resilience platforms including Everbridge, Dataminr, Industrial Defender, and Splunk. This role aims to reduce enterprise risk, support regulatory compliance, and enhance organizational preparedness and response capabilities.

You will oversee service delivery, threat monitoring, vendor relationships, and staff development across multiple

Qualifications

• Bachelor's degree or 4 years of experience in related field.
• Four years of prior people leadership experience.
• Seven years of related functional experience.
• Excellent communication skills across varying organizational levels.
• Excellent relationship management and collaboration skills.
• Proficient experience and knowledge of the OSI Model.
• Experience using system monitoring tools.
• Familiarity with ITIL or similar service management practices.

Responsibilities

• Operations management: maintain and enforce support procedures; oversee performance and risk reporting.
• Leadership: develop and manage staff performance across sites and contracts.
• Service lifecycle: manage demand and cross-organizational engagement for capital investments.
• Subject matter expert: provide domain knowledge and stay current with industry trends.

Skills

People leadership

Communication skills

Relationship management

OSI Model knowledge

Monitoring tools experience

ITIL familiarity

Education

Bachelor's degree in Technology, Science, Business or related field

Job description

Position Summary

The Manager - Engineering and Operations leads a team responsible for operational management and continuous improvement of critical security and resilience platforms including Everbridge, Dataminr, Industrial Defender, and Splunk. Oversees service delivery, threat detection and monitoring capabilities, critical event management, operational technology (OT) security monitoring, vendor relationships, and team development while ensuring solutions effectively reduce enterprise risk, support regulatory compliance, and enhance organizational preparedness and response capabilities.

Essential Responsibilities

• Operations Management: Maintain and enforce support procedures. Maintain IT knowledge base information. Oversee, measure and assess performance of services provided by the team. Report performance outcomes and risks, with recommended actions. Lead efforts to identify and deploy continuous process improvement. Serve as an escalation point for service and/or problem resolution. Forecast and manage expenses to budget.

• Leadership: Lead and manage the performance and development of staff. Lead priorities and manage work performance of staff and managed contractors. Provide leadership as needed across multiple sites, and in alignment with Union or other contracts.

• Service Lifecycle: Manage demand for services as it pertains to IT Strategic priorities. Work cross-organizationally to ensure Capital investments have proper engagement from the team for delivery and operation.

• Subject Matter Expert: Provide expert working knowledge of respective domain to team. Stays abreast of industry and technology trends.

Minimum Requirements

• Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
• Four years of prior people leadership experience.
• Seven years of related functional experience.
• Excellent communication skills, effective with varying organizational levels and skill sets.
• Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.
• Proficient experience and knowledge of the OSI Model.
• Demonstrated experience effectively managing system or equipment change deployment.
• Experience in the use of system monitoring tools.
• Strong time management skills, technical aptitude and analytical abilities.
• Able to work in accordance with service operation schedules.
• Familiarity with ITIL and/or other formal service management practices.

Preferred Requirements

• Has worked in or with Operational Technology (OT) tools for at least 3 years.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at [e-mail].

Non-Bargaining

The anticipated starting base pay for this position is: $97,600.00 to $138,600.00 per year

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 09/21/26

EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF) All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

ACCESSIBILITY STATEMENT Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

You. Us. Together.

At Xcel Energy, we’re more than an energy company. We’re reinventing how we power communities. Redefining how we care for customers. Reaffirming our commitment to the planet. We’re committed to leading with equity and inclusion. You’re not waiting for change – you’re creating it. You’re driven to protect the environment, support your community, and seek innovation. You want a career that grows with you and an employer who values you. You are reliable, trustworthy and bring integrity to everything you do. We are leading the way in clean energy. We’re using technology and innovation in every facet of our company. We’re providing safe, stable jobs with robust benefits. We keep our customers at the center of all we do. We’re committed to hiring a workforce that reflects the communities we serve. Together, we can provide carbon-free electricity by 2050. Together, we can take care of the environment and our communities. Together, we can create a place where everyone belongs. Together we’re building a better tomorrow.