Communications & Knowledge Management Intern - MN

Xcel Energy Services Inc; Minneapolis (MN); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Pension

401(k) plan

Paid time off

Holidays

Job summary

Xcel Energy seeks a Communications and Knowledge Management Intern to support internal communications and governance for the Customer Energy & Transportation Solutions team. The role blends communications, technology, and process improvement to improve knowledge sharing.

You will create newsletters, maintain SharePoint content, support AI tool exploration, and help measure usage metrics while working with cross‑functional partners.

Qualifications

• Strong written and verbal communication skills.
• Experience with content management and creating SharePoint content.
• Knowledge management concepts and governance awareness.

Responsibilities

• Develop and edit employee communications, newsletters, and intranet content.
• Support SharePoint site design, organization, and UX improvements.
• Assist with knowledge management governance, inventories and metadata tagging.

Skills

Communication

Content management

SharePoint

AI tools

Data analytics

Office suite

Education

Enrolled in Communications/Strategic Communications or related field

Tools

Microsoft Office

Copilot

Job description

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for. At Xcel Energy, our employees are the driving force behind our success. So we make sure that, here, you can be your best. Doing work that makes a difference for neighbors and communities. Working with a team you can count on to push you. Expanding skills, staying ready for change, and capturing opportunities to grow. All with the support, rewards and recognition you need to thrive - during your internship and beyond.

The Communications and Knowledge Management Intern, working with the Customer Energy & Transportation Solutions (CETS) Planning and Performance team, will support departmental communications and knowledge management efforts. This role offers the opportunity to blend communications, technology, and business process improvement. The intern will help create and maintain content for SharePoint, develop communication materials, support employee engagement initiatives and assist with the organization and governance of knowledge assets. The intern will also have opportunities to explore emerging AI technologies, including Microsoft Copilot and help identify ways AI can improve employee productivity and customer experiences.

Key project work may include:

• Developing and editing communications for employees and stakeholders
• Supporting SharePoint site design, content organization, and user experience improvements
• Assisting with knowledge management initiatives, including content inventories, metadata tagging, and governance activities
• Creating job aids, newsletters, presentations, and other communication materials
• Supporting AI and automation initiatives that improve knowledge sharing and information access
• Collecting and analyzing usage metrics to help improve communication and knowledge management effectiveness
• Support employee engagement and change management activities by coordinating events and meetings, developing communications, creating presentation materials, and post-event follow-up activities

The intern will work closely with cross-functional teams across Customer Energy & Transportation Solutions (CETS), collaborating with leaders, subject matter experts, communicators, and technology partners to support clean energy programs and customer-focused initiatives.

Typical intern responsibilities may include but are not limited to:

• Develop and edit employee and stakeholder communications, including newsletters, emails and intranet content.
• Support the creation, organization and maintenance of content within the CETS SharePoint site.
• Research, test and support emerging AI tools and capabilities, including Microsoft Copilot and other productivity solutions.
• Participate in cross-functional project teams, providing communications and knowledge management support for priority business initiatives.
• Identify opportunities to streamline workflows and improve information sharing through automation and digital tools.

This position is for a May 24, 2027 start date. This position may have the possibility to extend beyond the internship’s initial term based on the candidate’s successful performance and Xcel Energy’s business needs.

Minimum Requirements:

Current student, Junior or higher Enrolled in an accredited college or university and pursuing a degree in Communications, Strategic Communication, Technical Communication, Business Administration, Digital Media or Digital Communications, Knowledge Management, Library and Information Science, Organizational Communication Able to work full-time during the summer (up to 40 hours a week) and commuting to the designated work location in-person, per our hybrid work policy.

Preferred Qualifications:

• Students with coursework or experience in strategic communications, content management, SharePoint, artificial intelligence (AI), knowledge management, digital workplace technologies, user experience, or data analytics are strongly encouraged to apply Experience creating and maintaining digital content, newsletters, and SharePoint sites.
• Coursework or experience related to knowledge management, information architecture, AI, data analytics, or user experience.
• Familiarity with content management, metadata, records management, or information governance concepts.
• Strong written and verbal communication skills with the ability to create clear, concise, and engaging content.
• Experience with or demonstrated proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, and Teams.
• Ability to organize information, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Strong attention to detail.
• Strong interpersonal skills and ability to collaborate effectively with cross-functional teams.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Individuals with a disability who need an accommodation to apply please contact us at [e-mail].

Non-Bargaining

The anticipated starting base pay for this position is: $18.20 to $24.50 per hour

Benefits

• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 10/15/26

EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)

All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

ACCESSIBILITY STATEMENT Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users.

You. Us. Together. At Xcel Energy, we're more than an energy company. We're reinventing how we power communities. Redefining how we care for customers. Reaffirming our commitment to the planet. We're committed to leading with equity and inclusion. You're not waiting for change – you're creating it. You're driven to protect the environment, support your community, and seek innovation. You want a career that grows with you and an employer who values you. You are reliable, trustworthy and bring integrity to everything you do. We are leading the way in clean energy. We're using technology and innovation in every facet of our company. We're providing safe, stable jobs with robust benefits. We keep our customers at the center of all we do. We're committed to hiring a workforce that reflects the communities we serve. Together, we can provide carbon-free electricity by 2050. Together, we can take care of the environment and our communities. Together, we can create a place where everyone belongs. Together we’re building a better tomorrow.