Program Associate I

Catholic Charities of the Archdiocese of Chicago; Matteson (IL); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

PTO, Sick Time, and 15 Paid Holidays

403(b) Retirement Savings Plan

Tuition Reimbursement

Professional Development Opportunities

Job summary

Catholic Charities of the Archdiocese of Chicago is seeking a Program Associate to serve as the first point of contact, greeting clients and visitors, and handling communications and clerical tasks to support program operations.

The role includes coordinating appointments, distributing resources, and collaborating with internal teams while maintaining confidentiality. The position emphasizes ongoing learning and professional development within a full-time, on-site setting in Illinois.

Qualifications

• HS Diploma or GED required.
• Strong organizational skills with ability to manage multiple tasks and priorities.
• Excellent communication and interpersonal skills with a customer-service focus.

Responsibilities

• Greet clients and visitors with kindness, directing them to the appropriate services or personnel, and answer calls professionally.
• Perform clerical tasks such as filing, data entry, and maintaining organized records to support program operations.
• Coordinate and schedule appointments for clients and staff, ensuring efficiency and confidentiality, and distribute informational materials.
• Collaborate with internal stakeholders as needed.
• Engage in ongoing learning, training, and skill development to improve performance and support organizational success.

Skills

Organizational skills

Communication

Customer service

Education

HS Diploma/GED

AA degree (related field)

Job description

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

Role Overview

The Program Associate serves as the first point of contact by warmly greeting and assisting clients and visitors, managing communications and clerical tasks, coordinating schedules, distributing program resources, collaborating with internal stakeholders, and continuously developing skills to support efficient operations and organizational success.

Job Responsibilities

• Greet clients and visitors with kindness, directing them to the appropriate services or personnel, and answering phone calls in a professional manner.
• Assist in managing the flow of information by performing clerical tasks such as filing, data entry, and maintaining organized records to support program operations.
• Coordinate and schedule appointments for clients and staff, ensuring efficient use of time and resources while maintaining confidentiality. Distribute informational materials and resources to clients and visitors, ensuring they have access to necessary program services and support.
• Collaborate with internal stakeholders as needed.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.

• Kneel and move from sitting, bending, kneeling, or standing multiple times a day
• Climb up and down up to 3 flights of stairs at a time
• Lift, push, and pull up to 25 lbs

Other Requirements: Comply with program and/or requirements related to:

• Background check
• DMV check

Additional Requirements

• Driver's license
• Automobile insurance

Education and Experience Requirements

• Minimum
  • H.S. Diploma or General Education Degree (GED) Entry level
  • Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
  • Excellent communication and interpersonal skills, with a focus on customer service.
• Preferred
  • Associate's Degree (AA) in a related field of study 1-3 years relevant experience

Certifications and Licensure

• Preferred Food Handler Certification

We provide full-time employees with a competitive benefits package, including:

• BlueCross/Blue Shield EPO/PPO Health Insurance
• Dental and Vision Insurance
• Employer-Paid Life, Short-Term, and Long-Term Disability Insurance
• PTO, Sick Time, and 15 Paid Holidays
• 403(b) Retirement Savings Plan
• Employee Assistance Programs (EAP)
• Tuition Reimbursement
• Professional Development Opportunities and Service Awards
• Additional Voluntary Benefits

$19.35 - $21.50 / hour

Pay Transparency

In compliance with the Illinois Equal Pay Act of 2003 (820 ILCS 112/5, et seq.), Catholic Charities of the Archdiocese of Chicago is required to provide the wages and benefits that it reasonably expects in good faith to offer for any specific job positions posted. Please note that the exact compensation package ultimately offered to an applicant may vary based on skills, experience, and location, amongst other permissible factors.

Locations

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Catholic Charities of the Archdiocese of Chicago is an equal opportunity employer and consideration for employment is made without regard to: race, color, national origin, religion, age, sex, disability status, protected veteran status, or any other characteristic protected by applicable law.

Catholic Charites is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to [e-mail] or call 312-655-7127 and let us know the nature of your request and your contact information.