Program Associate: Data & Quality for Impact

Hope Services; Concord (CA); On-site; USD 32,000 - 43,000; Full time

Job summary

Hope Services, a leading nonprofit in Silicon Valley, seeks candidates to enhance program and service quality through associate level administration of key programs. Responsibilities include data gathering, medical records analysis, and supporting counseling services.

You will back up management in clinical quality matters and assist with research and reporting. The role involves fieldwork, scheduling, event support, and collaboration with a multidisciplinary team to meet client needs.

Qualifications

• Bachelor's degree in a relevant field required.
• Meet eligibility requirements for billable SCCMH work.
• Clinical interest in developmental disability or psychology; may substitute accounting, finance, or project management experience.

Responsibilities

• Manage special projects or contracted services.
• Supervise quality of clinical records in Mental Health dept.; analyze outcomes and suggest improvements.
• Gather data on outcomes and tabulate for research, presentations, and reports.
• Provide Counseling quality control, examining billing records vs clinical records to ensure accuracy.
• Attend SCCMH trainings on clinical work and Unicare; attend meetings as needed.
• Assist with implementing EHR in front office.
• Participate as part of a multi-disciplinary team to meet client needs and families.
• Assist with scheduling clinical contacts and inquiries from clientele and other agencies.
• Support major events involving clients and families; participate in parent nights.
• Go into field to gather information or assist in service delivery.

Skills

Word processing

Spreadsheets

Database management

Abstract thinking

Independent research

Flexibility

Communicating with staff

Regulations/compliance

Education

Bachelor's degree

Job description

Hope Services, a leading nonprofit in Silicon Valley, seeks candidates to enhance program and service quality through associate level administration of key programs. Responsibilities include data gathering, medical records analysis, and supporting counseling services.

You will back up management in clinical quality matters and assist with research and reporting. The role involves fieldwork, scheduling, event support, and collaboration with a multidisciplinary team to meet client needs.