Program Associate

Convergint Technologies LLC; Illinois; Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

10 Company Holidays and PTO starting 2

Medical, Dental & Vision Plan

401K Matching Plan

Tuition reimbursement

Cell phone reimbursement

Paid parental leave

Job summary

Convergint Technologies LLC is seeking a Program Associate to support setup, coordination, and ongoing management of programs for global accounts. You will assist in organizing activities, maintaining consistency, and facilitating communication among internal teams and external stakeholders to ensure customer satisfaction and program success.

The role emphasizes collaboration, process deployment, and documentation across multiple locations, with opportunities to enhance service delivery and

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Strong organizational and time management skills required.
• Excellent written and verbal communication skills.
• Basic understanding of program/project management principles.
• Ability to analyze data and report findings.
• Team-oriented and collaborative mindset.

Responsibilities

• Coordinate operational activities and maintain proactive communication with stakeholders.
• Support program standards, documentation, and processes.
• Build relationships with internal teams and customers to understand goals.
• Deploy standard processes to ensure consistency across locations.
• Maintain program playbooks and document workflows and requirements.
• Ensure compliance with customer standards and regulations.
• Coordinate logistics of customer engagements for service delivery.
• Monitor program metrics and prepare internal and customer-facing reports.
• Assist in resolving operational challenges and escalate issues as needed.
• Identify improvement opportunities and implement service delivery solutions.
• Support new services or geographic capabilities to meet needs.

Skills

Organization

Communication

Microsoft Office

Program/project mgmt basics

Data analysis

Cross-functional teamwork

Education

Bachelor’s degree or equivalent

Tools

Smartsheet

Workflow tools

Job description

Build a career where values meet worldwide opportunity.

Job Description

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Program Associate to join our amazing culture. In this role, you will support the setup, coordination, and ongoing management of programs for one or more of Convergint’s global/enterprise accounts. You will assist in organizing activities, maintaining operational consistency, and facilitating communication between internal teams and external stakeholders. Your contributions will help ensure customer satisfaction, operational efficiency, and program success.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are detail-oriented, organized, and proactive in your approach. You thrive in a collaborative environment and are eager to contribute to a positive culture while supporting program goals and objectives.

What You’ll Do

• Act as a point of coordination for operational activities, ensuring proactive communication with all stakeholders.
• Support customer focused programs by maintaining program standards, documentation, and processes.
• Build relationships with internal teams and customers to better understand their goals and requirements.
• Assist in deploying standard processes and tools to ensure consistency and alignment across multiple locations.
• Maintain and update program playbooks to document workflows and customer-specific requirements.
• Ensure compliance with customer standards, industry regulations, and company best practices.
• Coordinate the logistics of customer engagements, ensuring smooth delivery of Convergint services.
• Monitor program metrics and compile reports for internal and customer-facing reviews.
• Assist in resolving operational challenges and escalating issues as needed to ensure customer satisfaction.
• Collaborate with teams to identify opportunities for improvement and implement solutions to enhance service delivery.
• Support the introduction of new services or geographic capabilities to meet customer needs.

What You’ll Need

• Excellent organizational and time management skills.
• Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Visio.
• Basic understanding of program/project management principles.
• Strong written and verbal communication skills for interacting with various levels of an organization.
• Ability to compile, analyze, and report data effectively.
• Team-oriented mindset with the ability to work collaboratively across departments.
• Fundamental financial awareness related to program budgets and costs.
• Problem-solving skills and ability to manage competing priorities.

Preferred Experience

• Experience with Smartsheet or other workflow management tools.
• Familiarity with network and low-voltage building systems.
• Professional experience in industries such as electronic security, fire alarm & life safety, or building automation is preferred.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

• Education: Bachelor’s degree in a related field or equivalent experience preferred.
• Minimum Experience: 2-4 years of program/project coordination.

Convergint is an Equal Opportunity Employer.

Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Culture first since day one

• From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress.
• Every milestone reflects our belief that when we put people first, extraordinary things happen.
• What began as a values-driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.

#LI-Remote

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

This posting is expected to remain open until 11/6/26.