Program Manager 1

Convergint; Illinois; Hybrid; USD 93,000 - 113,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Tuition reimbursement

Cell phone reimbursement

Company holidays

Job summary

Convergint seeks a results-driven Program Manager to set up and manage programs for enterprise accounts across locations. You will coordinate operations, sales, and service teams to deliver high-value solutions while ensuring customer satisfaction and financial performance.

You will build strong relationships with stakeholders, drive standard processes, and provide regular reviews to executives and clients.

Qualifications

• Bachelor’s degree in Engineering or related field, trade school or equivalent experience.
• Minimum 5 years of operations or project management experience.
• PMI certification desirable; licenses/certifications preferred; valid driver’s license required.

Responsibilities

• Act as a single point of coordination for accounts with regular proactive communications.
• Understand client structure and translate partnerships into internal actions.
• Deploy standard processes to drive efficiency across locations and regions.
• Govern programs and coordinate regional/global teams and partners.
• Lead, mentor and develop local and distributed colleagues.
• Monitor financial performance and provide data-driven recommendations.
• Prepare internal and customer-facing reviews on a regular basis.

Skills

Organizational skills

Communication

Strategic thinking

Problem solving

Leadership

Financial acumen

Contract negotiation

Relationship building

Team collaboration

Cultural awareness

Analytical skills

Education

Bachelor's degree in Engineering or related field

Tools

Smartsheet

Microsoft Project

Visio

Job description

Build a career where values meet worldwide opportunity.Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Program Manager to join our amazing culture. In this role, you will be responsible for setting up and managing programs for one or more of Convergint’s global/enterprise accounts. Directs and supports the activities of multiple operation and sales teams delivering results for large, complex clients. Serves as a single point of coordination, facilitating all internal and external communications. Effectively drives operational excellence by exceeding customer expectations in the execution of projects, services, and advanced solutions. Provides leadership for Convergint teams and its’ partners, ensuring customer satisfaction, financial performance, and account growth. As a Program Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.Who You AreYou have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Program Manager.Who We AreWith 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.What you’ll do with “Our Training and Your Experience”Acts as a single point of coordination on individual accounts, responsible for providing regular and proactive communications for all operational activities.Learns the client’s business by building strong relationships with key stakeholders, seeking to understand their structure and strategies. Translates the contributors of a successful partnership back to essential Convergint colleagues.Deploys standard processes and tools to achieve internal efficiencies. Drives consistency and alignment in execution of all Convergint services across multiple locations, regions, and countries.Documents and maintains the specifics for working with the customer in a dynamic, co-authored playbook.Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations.Manages, oversees, and coordinates all operational aspects of enterprise customer engagements for specific accounts. Enforces program governance and the expectations of the customer with regional/national/global teams and partners, so Convergint can be “our customer’s best service provider”.Serves as an advocate and liaison between the customer, colleagues, and partners. Engages additional resources and solutions to solve customer challenges, building confidence in Convergint as a trusted advisor.Introduces new service offerings and additional geographic support capabilities, while scaling the program to better manage the customer’s needs.Delivers internal and customer facing business reviews on a consistent basis.Connects professional services with the client’s technical teams, to maximize system uptime though regular monitoring of systems, preventative maintenance programs and life-cycle management.Demonstrates value through an understanding of technologies and services, supporting the sales teams to introduce innovative solutions to our customers.Maintains accountability for overall customer satisfaction and continuous improvement. Regularly seeks feedback to identify areas with issues and challenges. Clears roadblocks to ensure expectations and contractual requirements are met. Elevates issues by engaging leadership in an effective and timely manner.Monitors financial performance of accounts. Compiles reporting and performs data analysis to track overall business activities, trends, and anomalies to support business recommendations.Demonstrates leadership through mentoring, coaching and development of local/distributed colleagues. May manage direct reports.Performs other duties and responsibilities as requested or required.What You’ll NeedExcellent organizational skills related to program/project management.Broad based industry and market knowledge of network and low voltage building systems.Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio, and Project.Experience with Smartsheet and other workflow management tools.Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization.Fundamental financial competencies.Conflict management competence with the ability to resolve differences.Experience with contract negotiation and administration.Strong work ethic with personal motivation to function individually and part of a team.Ability to create internal and external organizational alignment through relationships, communicating vision and team building.Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real and intellectual.Leadership competencies to serve as a role model while guiding, developing, and mentoring others within the organization.Strategic thinker with analytical problem-solving aptitude and techniques.Capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries.Company BenefitsConvergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:10 Company Holidays and Paid Time Off starting at 13 days annuallyFun & Laughter Day OffMedical, Dental & Vision PlanLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramTuition reimbursementCompetitive salary and compensation planVehicle reimbursement plan or company vehicleCorporate Social Responsibility DayCell phone reimbursement (if applicable)Paid parental leaveRequirements:Education: Bachelor’s degree in Engineering or related field, trade school or equivalent experienceMinimum Experience: 5 years of operations or project management experience requiredCertifications & Licenses: Project Management Institute (PMI) certification desirable; industry-specific certifications and/or required licenses required; must have valid driver’s license.Preferred Experience: (but not required):Professional experience in 1 or more of the following industries preferred: electronic security, fire alarm & life safety or building automationPrevious leadership experience is desiredSalary Range: $92,900-113,000/annualThis position is expected to close by 11/18/2026Convergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available.Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.#LI-RemoteConvergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.