Program Manager 1

Convergint Technologies LLC; United States; À distance; USD 93 000 - 113 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Plan

401K Matching Plan

Tuition reimbursement

Vehicle reimbursement plan or company

Wellness Program

Résumé du poste

Convergint Technologies LLC is seeking a full-time, enthusiastic Program Manager to oversee programs for one or more global accounts. You will coordinate cross-functional operations, engage with stakeholders, and ensure project success across multiple locations and regions.

The role emphasizes leading initiatives, scaling services, and delivering regular reviews while maintaining customer satisfaction and financial performance.

Qualifications

• Excellent organizational skills related to program/project management.
• Broad based industry and market knowledge of network and low voltage building systems.
• Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio, and Project.
• Experience with Smartsheet and other workflow management tools.
• Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization.
• Fundamental financial competencies.
• Conflict management competence with the ability to resolve differences.
• Experience with contract negotiation and administration.

Responsabilités

• Acts as a single point of coordination on individual accounts, responsible for providing regular and proactive communications for all operational activities.
• Learns the client’s business by building strong relationships with key stakeholders, seeking to understand their structure and strategies.
• Deploys standard processes and tools to achieve internal efficiencies. Drives consistency and alignment in execution of all Convergint services across multiple locations, regions, and countries.
• Documents and maintains the specifics for working with the customer in a dynamic, co-authored playbook.
• Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations.
• Manages, oversees, and coordinates all operational aspects of enterprise customer engagements for specific accounts.
• Enforces program governance and the expectations of the customer with regional/national/global teams and partners.
• Delivers internal and customer facing business reviews on a consistent basis.

Connaissances

Program management

Communication

MS Office

Smartsheet

Project management

Formation

Bachelor's degree in Engineering

Outils

Microsoft Project

Visio

Smartsheet

Description du poste

Build a career where values meet worldwide opportunity.

Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinkingProgram Managerto joinour amazingculture.In this role, you willbe responsible for setting up and managing programs for one or more of Convergint’s global/enterprise accounts. Directs and supports the activities of multiple operation and sales teams delivering results for large, complex clients. Serves as a single point of coordination, facilitating all internal and external communications. Effectively drives operational excellence by exceeding customer expectations in the execution of projects, services, and advanced solutions. Provides leadership for Convergint teams and its’ partners, ensuring customer satisfaction, financial performance, and account growth.As a Program Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embracesequal opportunityand allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Program Manager.

Who We Are

With 20-years ofprovengrowthand exceptionalperformance,ourmissionisto be our customer’s best service provider. Werealize the importance of diversity in achieving that goal.Our company was built upon a solid foundation of 10 Values and Beliefs which drive ourunmatchedculture, making usthe#1global, serviced-based systems integratorin the industry.We take great pride in protecting the livesand assets of ourcustomersand their communitieswiththesolutionswe provide.

Whatyou’lldowith“Our Training and Your Experience”

• Acts as a single point of coordination on individual accounts, responsible for providing regular and proactive communications for all operational activities.
• Learns the client’s business by building strong relationships with key stakeholders, seeking to understand their structure and strategies. Translates the contributors of a successful partnership back to essential Convergint colleagues.
• Deploys standard processes and tools to achieve internal efficiencies. Drives consistency and alignment in execution of all Convergint services across multiple locations, regions, and countries.
• Documents and maintains the specifics for working with the customer in a dynamic, co-authored playbook.
• Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations.
• Manages, oversees, and coordinates all operational aspects of enterprise customer engagements for specific accounts. Enforces program governance and the expectations of thecustomer with regional/national/global teams and partners, so Convergint can be “our customer’s best service provider”.
• Serves as an advocate and liaison between the customer, colleagues, and partners. Engages additional resources and solutions to solve customer challenges, building confidence in Convergint as a trusted advisor.
• Introduces new service offerings and additional geographic support capabilities, while scaling the program to better manage the customer’s needs.
• Delivers internal and customer facing business reviews on a consistent basis.
• Connects professional services with the client’s technical teams, to maximize system uptime though regular monitoring of systems, preventative maintenance programs and life-cycle management.
• Demonstrates value through an understanding of technologies and services, supporting the sales teams to introduce innovative solutions to our customers.
• Maintains accountability for overall customer satisfaction and continuous improvement. Regularly seeks feedback to identify areas with issues and challenges. Clears roadblocks to ensure expectations and contractual requirements are met. Elevates issues by engaging leadership in an effective and timely manner.
• Monitors financial performance of accounts. Compiles reporting and performs data analysis to track overall business activities, trends, and anomalies to support business recommendations.
• Demonstrates leadership through mentoring, coaching and development of local/distributed colleagues. May manage direct reports.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Excellent organizational skills related to program/project management.
• Broad based industry and market knowledge of network and low voltage building systems.
• Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio, and Project.
• Experience with Smartsheet and other workflow management tools.
• Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization.
• Fundamental financialcompetencies.
• Conflict management competence with the ability to resolve differences.
• Experience with contract negotiation and administration.
• Strong work ethic with personal motivation to function individually and part of a team.
• Ability to create internal and external organizational alignment through relationships, communicating vision and team building.
• Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real andintellectual.
• Leadership competencies to serve as a role model while guiding, developing, and mentoring others within the organization.
• Strategic thinker with analytical problem-solving aptitude and techniques.
• Capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements:

• Education: Bachelor’s degree in Engineering or related field, trade school or equivalent experience
• Minimum Experience: 5 years of operations or project management experience required
• Certifications & Licenses: Project Management Institute (PMI) certification desirable; industry-specific certifications and/or required licenses required; must have valid driver’s license.
• Preferred Experience: (but not required):
• Professional experience in 1 or more of the following industries preferred: electronic security, fire alarm & life safety or building automation
• Previous leadership experience is desired

Salary Range: $92,900-113,000/annual

This position is expected to close by 11/18/2026

Convergint is an Equal Opportunity Employer.

Convergint is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Convergint is an Equal Opportunity Employer.

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