Program Manager 1

Convergint Technologies LLC; Illinois; Hybrid; USD 93,000 - 113,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401K Matching

Paid Time Off

Tuition reimbursement

Company vehicle

Job summary

Convergint Technologies LLC is seeking a full-time Program Manager to set up and manage programs for enterprise accounts globally. You will coordinate multiple operations and sales teams, ensuring exceptional service, financial performance, and account growth.

You will drive operational excellence, lead teams, and collaborate with internal and external partners to deliver scalable solutions while maintaining customer satisfaction across regions.

Qualifications

• Bachelor’s degree in Engineering or related field required.
• PMI certification desirable; industry certifications may be preferred.
• Experience in program or project management for large-scale enterprise accounts is essential.
• Strong communication and leadership skills are mandatory.

Responsibilities

• Acts as a single point of coordination on individual accounts and provides regular, proactive communications for all operational activities.
• Learns client business by building relationships with stakeholders and understanding structure and strategies.
• Deploys standard processes and tools to achieve internal efficiencies across locations and regions.
• Drives governance, financial performance, and customer satisfaction across multiple accounts.
• Mentors and leads local and distributed teams; may manage direct reports.

Skills

Project management

MS Office

Smartsheet

Communication

Financial acumen

Negotiation

Leadership

Cross-cultural

Strategic thinking

Education

Bachelor’s degree in Engineering or related field

PMI certification desirable

Tools

None

Job description

Build a career where values meet worldwide opportunity. Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Program Manager to join our amazing culture.

In this role, you will be responsible for setting up and managing programs for one or more of Convergint’s global/enterprise accounts. Directs and supports the activities of multiple operation and sales teams delivering results for large, complex clients. Serves as a single point of coordination, facilitating all internal and external communications.

Effectively drives operational excellence by exceeding customer expectations in the execution of projects, services, and advanced solutions. Provides leadership for Convergint teams and its’ partners, ensuring customer satisfaction, financial performance, and account growth. As a Program Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Program Manager.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What You’ll Do

• Acts as a single point of coordination on individual accounts, responsible for providing regular and proactive communications for all operational activities.
• Learns the client’s business by building strong relationships with key stakeholders, seeking to understand their structure and strategies.
• Translates the contributors of a successful partnership back to essential Convergint colleagues.
• Deploys standard processes and tools to achieve internal efficiencies.
• Drives consistency and alignment in execution of all Convergint services across multiple locations, regions, and countries.
• Documents and maintains the specifics for working with the customer in a dynamic, co-authored playbook.
• Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations.
• Manages, oversees, and coordinates all operational aspects of enterprise customer engagements for specific accounts.
• Enforces program governance and the expectations of the customer with regional/national/global teams and partners, so Convergint can be “our customer’s best service provider”.
• Serves as an advocate and liaison between the customer, colleagues, and partners.
• Engages additional resources and solutions to solve customer challenges, building confidence in Convergint as a trusted advisor.
• Introduces new service offerings and additional geographic support capabilities, while scaling the program to better manage the customer’s needs.
• Delivers internal and customer facing business reviews on a consistent basis.
• Connects professional services with the client’s technical teams, to maximize system uptime through regular monitoring of systems, preventative maintenance programs and life-cycle management.
• Demonstrates value through an understanding of technologies and services, supporting the sales teams to introduce innovative solutions to our customers.
• Maintains accountability for overall customer satisfaction and continuous improvement.
• Regularly seeks feedback to identify areas with issues and challenges.
• Clears roadblocks to ensure expectations and contractual requirements are met.
• Elevates issues by engaging leadership in an effective and timely manner.
• Monitors financial performance of accounts.
• Compiles reporting and performs data analysis to track overall business activities, trends, and anomalies to support business recommendations.
• Demonstrates leadership through mentoring, coaching and development of local/distributed colleagues.
• May manage direct reports.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Excellent organizational skills related to program/project management.
• Broad based industry and market knowledge of network and low voltage building systems.
• Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio, and Project.
• Experience with Smartsheet and other workflow management tools.
• Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization.
• Fundamental financial competencies.
• Conflict management competence with the ability to resolve differences.
• Experience with contract negotiation and administration.
• Strong work ethic with personal motivation to function individually and part of a team.
• Ability to create internal and external organizational alignment through relationships, communicating vision and team building.
• Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real and intellectual.
• Leadership competencies to serve as a role model while guiding, developing, and mentoring others within the organization.
• Strategic thinker with analytical problem-solving aptitude and techniques.
• Capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

• Education: Bachelor’s degree in Engineering or related field, trade school or equivalent experience
• Minimum Experience: 5 years of operations or project management experience required
• Certifications & Licenses: Project Management Institute (PMI) certification desirable; industry-specific certifications and/or required licenses required; must have valid driver’s license.
• Preferred Experience: (but not required): Professional experience in 1 or more of the following industries preferred: electronic security, fire alarm & life safety or building automation Previous leadership experience is desired

Salary

Salary Range: $92,900-113,000/annual

Employment Details

This position is expected to close by 11/18/2026

Equal Opportunity and Compliance

Convergint is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Culture first since day one. From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen. What began as a values-driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.